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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage claims processes with professionalism.
- Company: Respected national insurance provider with a dynamic and supportive culture.
- Benefits: Up to £38,000 salary, hybrid working, professional development support, and more.
- Why this job: Join a buoyant team and make a real difference in customers' lives.
- Qualifications: Strong customer care skills and ability to manage complex service matters.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering outstanding customer service within an insurance broking environment? Ready to take the next step with a forward-thinking, dynamic and professional organisation? Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.
What's in it for you?
- Salary: Up to £38,000, depending on experience and qualifications.
- Benefits include:
- Hybrid working
- Full support towards professional qualifications
- Company Cashplan
- Income Protection
- And much more
The Role
As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage. Key responsibilities include:
- Notifying insurers of new claims
- Providing exceptional customer support and maintaining high service standards
- Accurately inputting and updating claims on internal systems
- Maintaining detailed and compliant claims records, including risk screens
- Managing a comprehensive diary system to track claims progress
- Ensuring all actions are clearly documented with detailed file notes
- Handling correspondence promptly to avoid delays in claim settlement
- Securing full settlement details prior to closing files
- Managing repudiated claims and clearly understanding the reasons behind them
About You
You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters. You will demonstrate:
- Excellent customer care and administration skills
- Strong interpersonal and communication abilities
- The ability to manage your own workload and meet deadlines
- A flexible, collaborative approach to teamwork
- A high level of professionalism, integrity and commitment
- Ownership of your ongoing professional development
- Working knowledge of Microsoft Word and Excel
- Cert CII is desirable but not essential — full support will be provided.
This role would suit someone with experience handling claims who is looking to grow their career within a respected and supportive organisation.
Locations
Claims Advisor in Brentwood, Essex employer: Elite Staffing Solutions
Contact Detail:
Elite Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor in Brentwood, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Claims Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've delivered exceptional customer service in the past. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Claims Advisor position, and applying directly can give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Claims Advisor in Brentwood, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Advisor role. Highlight your customer service experience and any relevant claims handling skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer service and how your background aligns with our values. Keep it engaging and personal!
Showcase Your Communication Skills: As a Claims Advisor, communication is key. In your application, demonstrate your strong interpersonal skills and ability to manage complex service matters. We want to see how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Elite Staffing Solutions
✨Know Your Stuff
Make sure you understand the insurance claims process inside out. Brush up on common terms and procedures, as well as the specific services offered by the company. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a client. This is crucial for a Claims Advisor role, so make it count!
✨Be Organised and Detail-Oriented
Since the role involves managing claims and maintaining records, demonstrate your organisational skills during the interview. You could mention tools or methods you use to stay organised, and how you ensure accuracy in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
