Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safety and security at football matches, events, and festivals while engaging with guests.
- Company: Join a team supporting North West Football teams in Manchester, Preston, and Lancashire.
- Benefits: Flexible working hours, gain experience in event management, and be part of exciting matchdays.
- Why this job: Perfect for those who love sports and want to create a fun atmosphere while ensuring safety.
- Qualifications: Must have a valid SIA Front Line License and excellent communication skills.
- Other info: Ideal for students looking for part-time work on weekends and evenings.
Stewards play an important role in the safety and security of employees and guests at Football Matches, Events and Festivals. Stewards generally carry out a variety of different roles during an event, including:
- Checking tickets/gates/wristbands upon entry
- Monitoring crowd safety
- Pointing out amenities
- General stewarding of the public and guests
Stewards are expected to contribute to, and maintain, a happy and fun atmosphere for all. Response Team Members will additionally be responsible for turnstile searches and dealing with incidents of anti-social behaviour.
We are proud to support several North West Football teams on matchdays, in Manchester, Preston and Lancashire.
MAIN DUTIES:- Greet all visitors in a friendly and courteous manner
- Ensure suitability of customers to enter premises including searching, where required
- Good observation skills, remaining alert to any potential issues
- Site perimeter patrolling, egress control and crowd management
- Maintaining order on the premises, reporting and resolving anti-social behaviour and any suspicious behaviour
- Dealing with emergency situations, such as fire/terrorist activities, assisting with the safe evacuation of all staff and visitors
- Reporting and recording details of irregularities, incidents, and patrols.
- Be reliable and punctual, and present themselves in an extremely professional manner
- Have excellent oral and written communication skills
- Have the highest standards of customer care skills
- Be a team player and very customer orientated
- The ability to deal with difficult people in conflict or emergency situations
- Be very flexible to work week nights and weekends due to ad-hoc nature of match fixtures
Successful candidates will be required to provide:
- Valid SIA Front Line License
- Five year employment history
- Proof of eligibility to work in the UK
- Proof of Address – Utility Bills / Bank Statement covering the previous 3 months
SIA Licensed Football Match Day Steward/Response Team Member employer: elite-ssp
Contact Detail:
elite-ssp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Licensed Football Match Day Steward/Response Team Member
✨Tip Number 1
Familiarise yourself with the specific football clubs and venues you'll be working at. Understanding their culture and fan base can help you connect better with visitors and enhance your customer service skills.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Being able to calmly and clearly communicate with both guests and team members is crucial for maintaining safety and order during events.
✨Tip Number 3
Get comfortable with conflict resolution techniques. As a steward, you'll likely encounter difficult situations, so knowing how to de-escalate conflicts can make a significant difference in your effectiveness on the job.
✨Tip Number 4
Be prepared for the physical demands of the role. Stewards often spend long hours on their feet, so staying fit and healthy will help you perform your duties effectively and maintain a positive attitude throughout the event.
We think you need these skills to ace SIA Licensed Football Match Day Steward/Response Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Football Match Day Steward/Response Team Member. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Highlight relevant experience in customer service, crowd management, or any previous stewarding roles. Make sure to emphasise your communication skills and ability to handle difficult situations, as these are crucial for this position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of safety and security at events. Mention specific examples from your past experiences that demonstrate your reliability, professionalism, and customer care skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at elite-ssp
✨Show Your Customer Service Skills
As a steward, you'll be interacting with the public regularly. Make sure to highlight your customer care experience during the interview. Share specific examples of how you've handled difficult situations or provided excellent service in the past.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this role. Be prepared to discuss your experiences working in teams, especially in high-pressure environments. Emphasise your ability to collaborate and support your colleagues to maintain a safe and enjoyable atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as dealing with anti-social behaviour or emergency scenarios. Think through potential responses and demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Flexibility
This job requires flexibility in working hours, including weekends and evenings. Be honest about your availability and express your willingness to adapt to the needs of the events. This shows your commitment and reliability as a candidate.
