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- Tasks: Lead a scheduling team and manage client job bookings.
- Company: Join a fast-growing SME in Mechanical Engineering with a focus on maintenance contracts.
- Benefits: Enjoy a full-time role with potential for career progression and a supportive team environment.
- Why this job: Gain valuable business exposure and build relationships while solving real-world problems.
- Qualifications: 3 years of scheduling experience preferred; strong organizational and customer service skills required.
- Other info: Office hours are Monday to Friday, 8am to 5pm, with a move to Ickenham in February.
Our client, a rapidly growing SME Mechanical Engineering specialist who support with reactive maintenance contracts across the private and public sector, are currently recruiting for an experienced Senior Helpdesk Scheduler to join a team initially in Northwood but with an office move taking place in February to Ickenham. As the Senior Helpdesk Scheduler, you will be within a team of 15 people with a field based team of up to 20. There will be a great deal of exposure to the running of the business and can lead to progression within the company. Office based working Hours: Monday to Friday, 8am to 5pm. Key Responsibilities * Oversee Scheduling team * Manage and book in client jobs raised via Mailbox or portals * Schedule correct labour to complete the jobs onto PDA system for operatives. * Arrange permits and access for all installation dates * Order materials for site delivery * Actively, monitor the response from the PDA and come up with solutions on how to aid and support the field engineers, but also facilitate in operatives completing timely and comprehensive job reports. * Build relationships with new and existing clients. Help solve the problems! * Ensure key information is recorded on our shared drive. * Manage Operatives diaries * Complete reporting for clients on a weekly and monthly basis Key Attributes * Great problem solver * Ideally, with similar role experience, whether working for a contractor or local authority, housing association or facilities management company. * Ability to build rapport with great customer service * Confident under pressure * Impeccable organisational skills * Remain calm at all times, with ability to prioritise effectively * Great attention to detail, especially when working with numbers * Advanced knowledge of Word, Excel and other database applications If you're interested in this role and are keen to apply then please do so TODAY Job Types: Full-time, Permanent Pay: £27,000.00-£37,000.00 per year If you're interested in applying for this Senior Helpdesk Scheduler position, please apply today! Schedule: * Monday to Friday. 8am to 5pm Experience: * Scheduling: 3 years (preferred) * Construction/Engineering: 1 year (preferred)
Senior Helpdesk Scheduler employer: Elite Sourcing
Contact Detail:
Elite Sourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Scheduler
✨Tip Number 1
Familiarize yourself with the specific scheduling software and PDA systems commonly used in the mechanical engineering sector. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully managed scheduling conflicts or improved processes in previous roles. This will show that you can handle the pressures of the job effectively.
✨Tip Number 3
Network with professionals in the mechanical engineering field, especially those who have experience in scheduling roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research the company’s recent projects and client base. Being knowledgeable about their work will allow you to tailor your conversations during interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Senior Helpdesk Scheduler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Helpdesk Scheduler position. Understand the key responsibilities and attributes required, as this will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved scheduling, customer service, or problem-solving in a similar environment. Use specific examples to demonstrate your skills and how they align with the job requirements.
Showcase Your Skills: Make sure to mention your organizational skills, attention to detail, and ability to work under pressure. These are crucial for the role, so provide examples of how you've successfully managed these aspects in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are interested in working with this SME Mechanical Engineering specialist and how you can contribute to their success.
How to prepare for a job interview at Elite Sourcing
✨Showcase Your Scheduling Experience
Be prepared to discuss your previous experience in scheduling roles. Highlight specific examples where you successfully managed schedules, dealt with client requests, and coordinated with field teams.
✨Demonstrate Problem-Solving Skills
Since the role requires great problem-solving abilities, think of scenarios where you've effectively resolved issues under pressure. Share these examples to illustrate your capability to handle challenges.
✨Emphasize Organizational Skills
The job demands impeccable organizational skills. Be ready to explain how you prioritize tasks and manage multiple responsibilities simultaneously, especially in a fast-paced environment.
✨Build Rapport During the Interview
Since building relationships with clients is key, practice your interpersonal skills. Engage with the interviewer, ask questions, and show genuine interest in their company culture and values.
