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- Tasks: Join our team to assist Spanish-speaking customers with their tech queries.
- Company: We're a well-known company based in Swindon, dedicated to excellent customer service.
- Benefits: Enjoy free parking, full training, and weekly pay at £12.24 per hour.
- Why this job: This is a great chance to use your bilingual skills in a supportive environment.
- Qualifications: Fluency in Spanish and English, plus customer service experience required.
- Other info: This role is temporary to permanent, with immediate start for the right candidate.
We are proud to be supporting this well known company based in Swindon, in finding a Spanish Speaking Customer Service Advisor to join their team. Office based in Swindon, UK. Temporary to Permanent role. Immediate Start for the right candidate, £12.24 per hour paid weekly to start. Full time. Free Parking & full training provided. The Role We have an excellent Temporary to Permanent opportunity for outstanding individuals to utilise their Spanish and English skills in a customer contact centre, where you will be answering calls and responding to queries from Spanish Speaking customers, supporting them with queries on their mobile phones, tablets, pc's or laptops. Full training will be provided but the Spanish is a must! Requirements We are looking for Fluent Spanish speaking individuals with customer service experience to help enhance our client’s customer offering. For this role you need to be fluent in Spanish and English. Excellent customer service skills and good a telephone manner will be essential for this position. Good keyboard skills – data entry/typing to enter data on the customers and respond to emails. This is an ongoing temporary position and could lead to a permanent contract for the right candidate. This role is Office based located in Swindon so you will need to be able to commute to the offices every day. If this position sounds like you then apply NOW This client also seeking a French speaker too. Get in touch
Spanish/English Customer Service employer: Elite Recruitment Solutions
Contact Detail:
Elite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish/English Customer Service
✨Tip Number 1
Make sure to highlight your bilingual skills in Spanish and English during the interview. Practice common customer service scenarios in both languages to demonstrate your fluency and ability to switch between them seamlessly.
✨Tip Number 2
Familiarize yourself with common customer service tools and software, as well as data entry techniques. Being able to discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for questions about handling difficult customer situations. Think of examples from your past experience where you successfully resolved issues, especially in a bilingual context.
✨Tip Number 4
Since this role is office-based in Swindon, plan your commute ahead of time. Showing that you have considered logistics can demonstrate your commitment and readiness for the position.
We think you need these skills to ace Spanish/English Customer Service
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Spanish and English in your CV and cover letter. Provide specific examples of how you've used these language skills in previous customer service roles.
Showcase Customer Service Experience: Detail your previous customer service experience, focusing on your ability to handle queries and provide support. Use metrics or specific achievements to demonstrate your effectiveness in this area.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention the specific skills and experiences that make you a great fit for the role, such as good telephone manner and data entry skills.
Express Enthusiasm: In your cover letter, express your enthusiasm for the role and the company. Mention why you are excited about the opportunity to work in a customer contact center and how you can contribute to enhancing their customer offering.
How to prepare for a job interview at Elite Recruitment Solutions
✨Showcase Your Language Skills
Since fluency in both Spanish and English is a must, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to show your proficiency.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've handled customer queries effectively.
✨Demonstrate Good Communication Skills
A good telephone manner is essential for this role. During the interview, focus on clear and polite communication. This will help convey your ability to interact well with customers.
✨Prepare for Technical Questions
Since the role involves assisting customers with mobile phones, tablets, and PCs, be ready to answer questions about your technical knowledge. Familiarize yourself with common issues users face and how to resolve them.
