At a Glance
- Tasks: Help customers regain control of their accounts while delivering top-notch service.
- Company: A people-first employer with a welcoming and inclusive culture.
- Benefits: Competitive salary, monthly bonuses, and generous leave policies.
- Other info: Clear career progression opportunities and ongoing training.
- Why this job: Join a supportive team where your contributions are genuinely valued.
- Qualifications: Confident communication skills and a customer-first mindset.
The predicted salary is between 25200 - 30800 £ per year.
Ready for more than "just a job"? Are you looking for a role where you're genuinely valued, supported, and rewarded for the work you do? This is your chance to join a business that truly puts its people first. Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they're now looking for a Collections Executive to join their friendly and supportive team.
1st year OTE £35K
The Role
As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
- Making outbound calls to customers in arrears with their invoice payment, aiming to resolve matters in a single call; your calls will be on an auto dialler so you don't even have to think who to call next!
- Handling inbound calls relating to overdue accounts and general customer enquiries
- Taking secure payments over the phone quickly and efficiently
- Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
What We're Looking For
- Ideally educated to graduate level (though this isn't essential)
- Confident communication skills with a strong customer-first mindset
- Calm, professional, and solutions-focused, even in challenging situations
- Previous experience in collections
Rewards & Benefits
- Competitive salary plus monthly bonus - average £200 per month (typically ranging from £50-£600 depending on performance and business volumes)
- A genuinely supportive team culture with an employer that prioritises wellbeing
- Clear opportunities for career development and progression
- Recognition for your contribution and the chance to make a real impact
- 20 days annual leave plus 8 bank holidays
- Christmas to New Year shutdown
- Your birthday off
- Option to buy additional holiday
- Access to BHSF benefits including private medical appointments, mental health support, and death in service cover
- Ongoing training and clear progression pathways
- Team socials and long-service recognition
- Free on site parking and discounted travel options
- Amazing offices all air conditioned
If you're motivated, customer-focused, and want to work somewhere you're treated as more than just a number, we'd love to hear from you.
This position will also require a credit check and we will need a copy of your UK rights to work, a selfie, and a completed application. Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Graduate Collections Advisors x 2 in Tamworth employer: Elite Personnel
Join a dynamic and supportive team in Birmingham as a Technical Catering Engineer, where your expertise will be valued and your growth encouraged. With a competitive salary and excellent benefits, this office-based role offers a perfect blend of technical challenge and customer interaction, all within a professional environment that prioritises employee development. Enjoy the unique advantage of working for a growing business that fosters a collaborative culture and provides opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Collections Advisors x 2 in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elite Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elite Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Collections Advisors x 2 in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elite Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Elite Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elite Personnel!
How to prepare for a job interview at Elite Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
