At a Glance
- Tasks: Help customers regain control of their accounts through empathetic communication and problem-solving.
- Company: Successful financial services organisation based in Tamworth with a supportive culture.
- Benefits: Career progression, fantastic employee benefits, and work-life balance.
- Other info: Enjoy perks like birthday leave, paid volunteering days, and mental health support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Confident communication skills and previous experience in collections or customer service.
The predicted salary is between 30161 - 36863 £ per year.
Are you an experienced telephone professional looking for your next challenge? We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available. This is NOT a sales role. You'll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.
The Role
As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
- Making outbound calls to customers in arrears with their invoice payment, aiming to resolve matters in a single call; your calls will be on an auto dialler so you don't even have to think who to call next!
- Handling inbound calls relating to overdue accounts and general customer enquiries
- Taking secure payments over the phone quickly and efficiently
- Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
What We're Looking For
- Ideally educated to graduate level (though this isn't essential)
- Confident communication skills with a strong customer-first mindset
- Calm, professional, and solutions-focused, even in challenging situations
- Previous experience in collections
We would love to hear from candidates with experience in:
- Collections
- Invoice chasing
- Credit control
- Debt recovery
- Telesales
- Outbound call centres
- Customer service with high-volume telephone experience
Recent graduates with excellent communication skills and a positive attitude are also encouraged to apply.
Our client offers an excellent package designed to support your wellbeing, career development, and work-life balance, including:
- Genuine career progression
- Fantastic Employee Benefits
- Birthday Leave
- Christmas shutdown without using annual leave
- Buy up to 5 additional holidays
- Study support and professional qualifications
- Apprenticeship opportunities
- Online training and career development
- Employee recognition schemes
- Long service awards
- Company social events
- Paid volunteering days
- Free secure parking
- Free counselling and mental health support
- Online GP appointments and second medical opinions
- Discounted gym membership
- Cashback and retail discounts
- Tech purchase scheme
- Weekly fresh fruit
- Free refreshments
- Death in Service benefit
- Enhanced maternity and paternity pay
- Bus travel scheme
- Wellbeing workshops and much more.
As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.
Collections Advisor Executives - Full Time & Part Time in Stafford employer: Elite Personnel
Join a dynamic and supportive team as a Legal Assistant / Legal Secretary / Paralegal in the Property sector, where your expertise will be valued and nurtured. Our client offers a collaborative work culture that prioritises professional development, ensuring you have ample opportunities to enhance your skills and advance your career. Located in a vibrant area, this role not only provides meaningful work but also a chance to be part of a dedicated team committed to excellence in property transactions.
