Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and provide solutions with empathy and care.
- Company: Join a multi award-winning company with ambitious growth plans.
- Benefits: Enjoy free onsite parking, outstanding facilities, and a generous benefits package.
- Why this job: Make a real difference in customer experiences while working in a vibrant environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team culture in Leeds, West Yorkshire.
The predicted salary is between 15600 - 36400 £ per year.
Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Your duties as Complaints Advisor will include:
- Handling escalated customer complaints received internally or through alternate customer feedback avenues
- Providing appropriate solutions and alternatives within the time limits
- Following up to ensure resolution and customer satisfaction
- Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
- Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
- Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
You will have:
- Customer Service experience
- Professional and clear telephone manner
- Active listening skills and appropriate empathy
- Good command of English grammar and language for accuracy in written communication
- Experience of owning a customer enquiry/ complaint through to resolution
- Experience of working in a fast paced, vibrant and at times, pressured environment
In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
Complaints Advisor in Leeds employer: Elite Personnel
Contact Detail:
Elite Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is key for a Complaints Advisor role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Complaints Advisor in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled complaints and provided solutions in the past, so share specific examples that showcase your skills!
Keep It Clear and Professional: Since good command of English grammar is key for this role, take your time to proofread your application. We appreciate clarity and professionalism, so make sure your writing reflects that!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing how you connect your experiences to the specific duties of a Complaints Advisor.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Elite Personnel
✨Know Your Customer Service Basics
Brush up on your customer service experience and be ready to share specific examples. Think about times when you successfully resolved complaints or went above and beyond for a customer. This will show that you understand the role of a Complaints Advisor.
✨Demonstrate Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to empathise with customers, which is crucial for this role.
✨Familiarise Yourself with GDPR
Since you'll be handling sensitive customer information, it’s important to have a basic understanding of GDPR. Be prepared to discuss how you would ensure compliance while managing customer interactions and records.
✨Showcase Your Team Spirit
The job requires a friendly and approachable attitude, so be sure to highlight your teamwork skills. Share examples of how you've collaborated with colleagues in the past to resolve issues or improve customer satisfaction. This will demonstrate that you're a great fit for their team culture.
