At a Glance
- Tasks: Schedule installations and support engineers while ensuring smooth communication with customers.
- Company: Join a multi award-winning company with ambitious growth plans and a fantastic team culture.
- Benefits: Enjoy free onsite parking, outstanding facilities, and a generous benefits package.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Be part of a dynamic team where your scheduling skills can shine and make a difference.
- Qualifications: Excellent customer service and communication skills; ability to thrive under pressure.
The predicted salary is between 31500 - 38500 £ per year.
Do you have scheduling experience?
Would you like to work within a multi award-winning company with ambitious growth plans, a great team culture and outstanding benefits?
Is Leeds, West Yorkshire convenient for you?
If so, this could be the perfect job for you!
Your duties as Installation Scheduler will include
- Engaging with engineers and customers assisting with any scheduling issues arising
- Remotely assisting engineers with their diary management and workload
- Communicating clearly with engineers and customers offering solutions, recommendations and reassurance
- Monitoring and actioning any planning issues that may arise
- Building relationships with different teams within the company
You will have/be
- Excellent customer service skills with first class communication skills both verbal and written
- Ability to work well under pressure
- Clear and effective communication skills
- Well organised
- Friendly with a confident personality
- Driven, hardworking and proactive
- Eager to learn and innovated
- Confident in your natural ability to establish strong relationships
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
- Excellent customer service skills with first class communication skills both verbal and written
- Computer literacy
- Ability to work well under pressure
- Clear and effective communication skills
- Well organised
- Friendly with a confident personality
- Driven, hardworking and proactive
- Eager to learn and innovated
- Confident in your natural ability to establish strong relationships
Installations Scheduler in Leeds employer: Elite Personnel Services Ltd
Join a friendly and progressive law firm as a Care Lawyer in Leeds, Huddersfield, or Barnsley, where you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With a generous benefits package, including free parking and hybrid working options, this role offers the perfect balance of flexibility and teamwork, making it an ideal environment for motivated legal professionals seeking meaningful and rewarding employment.
Contact Details:
Elite Personnel Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Installations Scheduler in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elite Personnel Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elite Personnel Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installations Scheduler in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elite Personnel Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Elite Personnel Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elite Personnel Services Ltd!
How to prepare for a job interview at Elite Personnel Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
