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- Tasks: Handle escalated customer complaints and provide timely solutions.
- Company: Multi-award-winning company based in Leeds with a supportive work culture.
- Benefits: Comprehensive benefits package, free onsite parking, and a positive work environment.
- Why this job: Make a real difference by ensuring customer satisfaction and resolving issues.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
A multi-award-winning company based in Leeds is seeking a Complaints Advisor. The role involves handling escalated customer complaints, providing timely solutions, and ensuring customer satisfaction.
Candidates should have:
- Customer service experience
- A professional telephone manner
- Strong communication skills
This position offers a supportive work environment, free onsite parking, and a comprehensive benefits package. Interested applicants are encouraged to contact to discuss further.
Complaints Resolution Specialist in Leeds employer: Elite Personnel Services Ltd
Contact Detail:
Elite Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist in Leeds
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a professional telephone manner, try role-playing with a friend or family member to get comfortable handling complaints and providing solutions on the spot.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stay updated on your progress. Plus, it’s a great way to show your enthusiasm for joining our award-winning team.
We think you need these skills to ace Complaints Resolution Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV for the Complaints Resolution Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resolving complaints and how your communication skills can help us maintain customer satisfaction. Keep it professional but let your personality show!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled escalated complaints in the past. We love seeing real-life scenarios where you've turned a negative experience into a positive one for customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Elite Personnel Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Prepare for Common Scenarios
As a Complaints Resolution Specialist, you'll likely face various customer scenarios. Think of examples from your past experience where you successfully resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and handling difficult questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you’ll be handling, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
