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- Tasks: Handle customer complaints and provide solutions with empathy and care.
- Company: Join a multi award-winning company with a fantastic team culture.
- Benefits: Enjoy free onsite parking, outstanding facilities, and a generous benefits package.
- Other info: Be part of a supportive team that values respect and compassion.
- Why this job: Make a real difference in customer experiences while working in a vibrant environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer a great team culture and incredible benefits? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Responsibilities
- Handling escalated customer complaints received internally or through alternate customer feedback avenues
- Providing appropriate solutions and alternatives within the time limits
- Following up to ensure resolution and customer satisfaction
- Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
- Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
- Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
Qualifications
- Customer Service experience
- Professional and clear telephone manner
- Active listening skills and appropriate empathy
- Good command of English grammar and language for accuracy in written communication
- Experience of owning a customer enquiry/ complaint through to resolution
- Experience of working in a fast paced, vibrant and at times, pressured environment
In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
Please contact Deborah IMMEDIATELY on 01274 865878 to discuss further.
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
Complaints Advisor employer: Elite Personnel Services Ltd
Contact Detail:
Elite Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Complaints Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience with handling complaints and providing solutions.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your caring and compassionate side shine through. They’re looking for someone who fits into their team culture, so be yourself!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing familiar faces from our StudySmarter community landing great jobs!
We think you need these skills to ace Complaints Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled complaints and provided solutions in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise: When writing your application, use clear and professional language. We appreciate good grammar and a well-structured format, as it reflects your attention to detail and communication skills.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for in a Complaints Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Elite Personnel Services Ltd
✨Know Your Customer Service Basics
Brush up on your customer service experience and be ready to share specific examples. Think about times you've successfully resolved complaints or gone above and beyond for a customer. This will show that you understand the role and can handle escalated issues effectively.
✨Demonstrate Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to empathise with customers, which is crucial for a Complaints Advisor.
✨Familiarise Yourself with GDPR
Since you'll be handling customer data, it's important to have a basic understanding of GDPR and how it applies to customer interactions. Be prepared to discuss how you would ensure compliance while providing excellent service.
✨Showcase Your Team Spirit
This role requires a friendly and approachable attitude, so be sure to highlight your teamwork skills. Share examples of how you've collaborated with colleagues in the past to resolve issues or improve processes, as this will demonstrate your fit within their team culture.