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For Companies At a Glance
- Tasks: Make calls to customers, resolve issues, and handle payments efficiently.
- Company: A supportive employer that values its staff and promotes a welcoming culture.
- Benefits: Competitive salary, bonuses, 20 days leave, and health resources.
- Why this job: Join a growing team and make a real impact while being recognised for your contributions.
- Qualifications: Strong communication skills and a customer-first attitude; experience is a plus but not essential.
- Other info: Opportunities for growth, team socials, and a focus on wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for more than just a job? Do you want to be part of a business that genuinely values and supports its people? Our client is an amazing employer who goes above and beyond for their staff, offering not only a welcoming culture but also fantastic rewards. We are now seeking a Collections Executive to join their growing team.
Responsibilities
- Making outbound calls to customers in arrears, aiming for a one-call resolution
- Handling inbound calls regarding overdue accounts and general customer queries
- Taking payments over the telephone securely and efficiently
- Issuing copy invoices, statements, and other relevant paperwork as needed
Qualifications
- Ideally educated to graduate level (though not essential)
- Strong communication skills and a customer-first attitude
- Ability to remain calm, professional, and solution-focused in every interaction
- Previous experience in collections or customer service is desirable but not essential – training will be provided
Rewards & Benefits
- Competitive salary with company bonus – on average £200 per month (but can range from £50–£600 depending on performance and business volumes!)
- Supportive team culture with an employer that truly cares about your wellbeing
- Opportunities for growth and career progression
- A chance to make a real impact and be recognised for your contributions
Additional Benefits & Information
- 20 days annual leave plus 8 bank holidays, Christmas to New Year shutdown, your birthday off and the option to buy more holiday
- Access to BHSF, private medical appointments, mental health resources and death in service insurance
- Training and clear progression opportunities
- Team socials and recognition for long service
- Free on-site parking and discounted travel options
Apply now with your current CV to autumn@elitep.co.uk
Please note we will request a copy of your UK rights to work if you are successful. This position will also require a credit check.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Collections Executive - Administrator in Tamworth employer: Elite Personnel Ltd
Contact Detail:
Elite Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive - Administrator in Tamworth
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture will help you connect with them better. Plus, it shows you're genuinely interested in being part of their team!
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, being clear and confident in your speech can really set you apart. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you’ve turned a tough situation into a positive outcome. This will highlight your solution-focused attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Collections Executive - Administrator in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Executive role. Highlight any customer service or collections experience, even if it's just a part of your previous jobs. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our supportive culture and how you can contribute to our success.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any updates. Plus, it shows you’re keen on being part of our amazing team!
How to prepare for a job interview at Elite Personnel Ltd
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they value their staff and promote a supportive environment, think about how your own values align with theirs. Be ready to share examples of how you’ve thrived in similar cultures.
✨Showcase Your Communication Skills
As a Collections Executive, strong communication is key. Prepare to demonstrate your ability to handle customer queries effectively. You might want to practice common scenarios or role-play with a friend to ensure you can remain calm and professional under pressure.
✨Highlight Your Problem-Solving Abilities
In this role, you'll need to focus on solutions. Think of past experiences where you resolved issues for customers or colleagues. Be ready to discuss these examples during your interview to show that you can maintain a solution-focused approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.