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- Tasks: Help customers regain control of their accounts through friendly communication and problem-solving.
- Company: Join a supportive employer that values its team and promotes inclusivity.
- Benefits: Competitive salary, monthly bonuses, and 20 days annual leave plus bank holidays.
- Why this job: Make a real impact while developing your career in a people-focused environment.
- Qualifications: Confident communication skills; previous experience in collections is a plus but not essential.
- Other info: Enjoy team socials, ongoing training, and clear progression pathways.
The predicted salary is between 24784 - 35000 ÂŁ per year.
Ready for more than “just a job”? Are you looking for a role where you’re genuinely valued, supported, and rewarded for the work you do? This is your chance to join a business that truly puts its people first. Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they’re now looking for a Collections Executive to join their friendly and supportive team.
Responsibilities
- As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way.
- Making outbound calls to customers in arrears with their invoice payment, aiming to resolve matters in a single call.
- Your calls will be on an auto dialler so you don’t even have to think who to call next.
- Handling inbound calls relating to overdue accounts and general customer enquiries.
- Taking secure payments over the phone quickly and efficiently.
- Issuing copy invoices, statements, and relevant documentation when required.
- This is a people-focused role where empathy, communication, and problem-solving are key.
What We’re Looking For
- Ideally educated to graduate level (though this isn’t essential).
- Confident communication skills with a strong customer-first mindset.
- Calm, professional, and solutions-focused, even in challenging situations.
- Previous experience in collections or customer service is beneficial, but not essential – full training will be provided.
Rewards & Benefits
- Competitive salary plus monthly bonus – average £200 per month (typically ranging from £50–£600 depending on performance and business volumes).
- A genuinely supportive team culture with an employer that prioritises wellbeing.
- Clear opportunities for career development and progression.
- Recognition for your contribution and the chance to make a real impact.
- 20 days annual leave plus 8 bank holidays.
- Christmas to New Year shutdown.
- Your birthday off.
- Option to buy additional holiday.
- ÂŁ24,784 with an OTE of 35k in the first year and an OTE of up to 50k long term.
- Access to BHSF benefits including private medical appointments, mental health support, and death in service cover.
- Ongoing training and clear progression pathways.
- Team socials and long-service recognition.
- Free on site parking and discounted travel options.
If you’re motivated, customer-focused, and want to work somewhere you’re treated as more than just a number, we’d love to hear from you. Apply now to both Sue and Tracy.
Collections - Credit Control - Invoice chaser x 3 in Tamworth employer: Elite Personnel Ltd
Contact Detail:
Elite Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections - Credit Control - Invoice chaser x 3 in Tamworth
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they treat their employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. This will help you feel more confident and ready to tackle those calls.
✨Tip Number 3
Be prepared to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle tough conversations with empathy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections - Credit Control - Invoice chaser x 3 in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Executive role. Highlight any customer service or collections experience you have, even if it's just a small part of your previous jobs.
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your personality and explain why you’re excited about joining our team. Mention how you can contribute to our supportive culture and customer-first mindset.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application is clear and concise. Use straightforward language and keep it professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Elite Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Executive. Familiarise yourself with common challenges in credit control and think about how you would handle them. This will show your potential employer that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role is all about customer interaction, practice your communication skills. Prepare to discuss how you would approach difficult conversations with customers in arrears. Use examples from past experiences where you've successfully resolved issues or provided excellent service.
✨Emphasise Empathy and Problem-Solving
Highlight your ability to empathise with customers while maintaining professionalism. Think of scenarios where you've had to be calm and solutions-focused under pressure. This will demonstrate that you can handle the emotional aspects of collections effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
