Service Engineer / Technical Support Specialist
We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham.
This is primarily an office-based role, with occasional travel to customer sites when required you must be Gas Safe registered
The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances
A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
Key Requirements
- Strong knowledge of equipment breakdowns and fault diagnosis
- Ability to work effectively both independently and within a team
- Hardworking, reliable, and customer-focused approach
- Good understanding of safe working procedures
- Full UK driving licence
- Gas Safe registered
- Strong communication and problem-solving skills
Key Responsibilities
- Demonstrate a thorough understanding of industry standards, products, and company services
- Ensure compliance with all relevant industry regulations and legislation within the service function
- Provide technical support via phone and email, resolving service-related queries
- Act as the key technical liaison between customers and internal teams
- Attend site visits to diagnose and repair equipment faults where required
- Test and assess returned units and spare parts
- Carry out equipment conversions as needed
- Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)
- Work closely with UK and international teams to address quality and development feedback from the field
- Escalate customer or subcontractor issues appropriately to management
- Contribute to the ongoing improvement and development of the service department
What's on Offer
- Company vehicle, tools, and workwear provided
- Primarily Monday-Friday working (with very occasional out-of-hours support required)
- Competitive salary, negotiable based on experience
- Pension
- Free parking
Please note: We will require a copy of your UK right to work documentation before an application can be progressed.
Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Location: Birmingham, West Midlands
The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliancesA proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
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Service Engineer / Technical Support Specialist in Sutton Coldfield employer: Elite Personnel Ltd
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