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- Tasks: Support the rollout of a new e-rostering system and engage with teams to ensure smooth implementation.
- Company: Join a valued client focused on digital transformation and innovative solutions.
- Benefits: Weekly pay, hands-on experience, and a collaborative work environment.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Be part of a meaningful project that transforms how organisations manage staff schedules.
- Qualifications: Comfortable with digital systems and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Elite Personnel is recruiting on behalf of a valued client for a Project Support Officer to support the implementation of an e-rostering system (Allocate). This role is ideal for someone who enjoys working with digital systems, supporting people, and helping organisations adopt new ways of working. This position plays a key role in ensuring a smooth setup and rollout of a staff scheduling system, working closely with managers, staff, and the system provider.
What You’ll Be Doing
- Engage with team leaders and managers to understand how staff schedules (rotas) need to work in practice
- Gather requirements and ensure these are clearly documented
- Work closely with the system supplier to ensure the system is set up correctly
- Act as the main point of contact between internal teams and the external provider
- Help translate operational needs into system configuration (e.g., shifts, roles, rules)
- Assist with system build and setup
- Support system testing before launch to ensure everything works as expected
- Help identify gaps or improvements
- Assist in troubleshooting and resolving issues before and during implementation
- Work with stakeholders to ensure solutions are practical and effective
- Help deliver training sessions and guidance materials
- Support staff in learning how to use the new system confidently
- Provide hands‑on support during go‑live
- Help embed the system into day‑to‑day operations so it becomes part of normal working practice
About You
Essential Skills & Experience
- Comfortable using digital systems and able to learn new tools quickly
- Experience supporting colleagues or users with systems or processes
- Strong communication skills, with the ability to explain things clearly and simply
- Good organisational skills and attention to detail
- A proactive, problem‑solving approach
- Able to work collaboratively with different teams and external partners
Desirable Skills & Experience
- Experience supporting system implementation, configuration, or testing
- Experience delivering training or supporting user adoption
- Familiarity with e-rostering or workforce management systems (e.g., Allocate)
- Experience working in structured or regulated environments
What’s on Offer
- Opportunity to support a meaningful digital transformation project
- Collaborative and supportive working environment
- Hands‑on experience in system implementation and change delivery
- Weekly pay
We will require a copy of your UK right to work documentation before an application can be progressed.
Project Support Officer employer: Elite Personnel Ltd
Contact Detail:
Elite Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Officer
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, especially anything related to digital systems or e-rostering. This will help us tailor our conversation and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves explaining complex systems to various stakeholders, we should be ready to demonstrate our ability to break down information clearly. Consider role-playing with a friend to get comfortable with potential questions.
✨Tip Number 3
Prepare some examples of how we've successfully supported colleagues or implemented systems in the past. Use the STAR method (Situation, Task, Action, Result) to structure our responses. This will help us showcase our problem-solving skills and experience effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it gives us another chance to reiterate why we’d be a great fit for their team.
We think you need these skills to ace Project Support Officer
Some tips for your application 🫡
Show Your Digital Savvy: Make sure to highlight your comfort with digital systems in your application. We want to see how you've used tech in the past, especially if you've supported others in learning new tools.
Be Clear and Concise: When documenting your experience, keep it straightforward. We appreciate clarity, so explain your roles and achievements simply, focusing on how you’ve helped teams or projects succeed.
Tailor Your Application: Don’t just send a generic CV! We love when applicants customise their applications to reflect the specific skills and experiences that match the Project Support Officer role. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Elite Personnel Ltd
✨Know the System Inside Out
Make sure you familiarise yourself with the e-rostering system, particularly Allocate. Understand its features and how it can benefit staff scheduling. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and stakeholders, be prepared to demonstrate your strong communication skills. Think of examples where you've explained complex information clearly or helped others understand new systems.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of times when you've identified gaps or improvements in a process and how you approached those challenges. Highlight your proactive attitude and ability to troubleshoot effectively.
✨Emphasise Your Collaborative Spirit
This position requires working closely with different teams and external partners. Be ready to discuss your experience in collaborative environments and how you’ve successfully worked with others to achieve common goals.