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For Companies At a Glance
- Tasks: Help customers manage their accounts and provide outstanding service through calls.
- Company: A caring employer with a welcoming culture and fantastic rewards.
- Benefits: Competitive salary, monthly bonuses, free parking, and ongoing training.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: Strong communication skills; customer service experience is a plus but not required.
- Other info: Opportunities for growth and recognition in a modern office environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for more than just a job? Our client is an amazing employer who goes above and beyond for their staff, offering not only a welcoming culture but also fantastic rewards.
We are now seeking a Collections Executive to join their growing team.
The Role
As a Collections Executive, you’ll play a key part in delivering outstanding customer service while helping customers get their accounts back on track.
Your responsibilities will include:
- Making outbound calls to customers in arrears, aiming for a one-call resolution
- Handling inbound calls regarding overdue accounts and general customer queries
- Taking payments over the telephone securely and efficiently
- Issuing copy invoices, statements, and other relevant paperwork as needed
What they are looking for:
- Ideally educated to graduate level (though not essential)
- Strong communication skills and a customer-first attitude
- Ability to remain calm, professional, and solution-focused in every interaction
- Previous experience in collections or customer service is desirable but not essential – training will be provided
Rewards & Benefits
- Competitive salary with company bonus – on average £200 per month (but can range from £50–£600 depending on performance and business volumes!)
- Supportive team culture with an employer that truly cares about your wellbeing
- Opportunities for growth and career progression
- A chance to make a real impact and be recognised for your contributions
If you’re motivated, customer-focused, and want to join a company where you’re more than just a number, we’d love to hear from you.
Benefits:
- Free parking
- Modern offices
- Ongoing training
- Monthly bonus
- Free additional perks for discount on shops etc
- 28 days holidays includes bank holidays
- Office based
To apply, please send your current CV to autumn@elitep.co.uk.
Please note that we will request a copy of your UK rights to work if you are successful, and this position will also require a credit check.
Due to the high volume of applications, we may not be able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful.
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Collections Executive -Administrator -Suit Graduate employer: Elite Personnel Ltd
Contact Detail:
Elite Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive -Administrator -Suit Graduate
✨Tip Number 1
Make sure to research the company culture before your interview. We want to show that you’re not just a fit for the role, but also for the team. Check out their website and social media to get a feel for what they value!
✨Tip Number 2
Practice your communication skills! As a Collections Executive, you'll need to be calm and professional. We suggest role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps us understand how you think. Ask about their training process or how they support employee wellbeing – it’s a great way to connect!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. We love seeing enthusiasm and appreciation, so let them know you’re excited about the opportunity!
We think you need these skills to ace Collections Executive -Administrator -Suit Graduate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Executive role. Highlight any customer service experience or communication skills you've got, as these are key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about joining our team. Let us know how you can contribute to our supportive culture.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elite Personnel Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Collections Executive. Familiarise yourself with making outbound calls, handling customer queries, and taking payments securely. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter, like resolving customer issues or explaining payment processes. This will help you feel more confident during the actual interview.
✨Emphasise Your Customer-First Attitude
The employer is looking for someone with a customer-first mindset. Prepare examples from your past experiences where you went above and beyond for a customer. This will show that you align with their values and are ready to contribute positively to their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.