Our client is looking for a motivated and organised Admin Collector to join their team. This is an administration-focused role, supporting the debt collection process through written correspondence, research, case management and customer communication.
The successful candidate will be confident working independently, have a strong eye for detail and understand the importance of following company processes and policies. You will be responsible for corresponding with debtors by email and post, reviewing responses and ensuring appropriate follow-up action is taken.
Full training will be provided, although previous experience within customer service, complaints, administration or a similar environment would be highly beneficial.
Key Responsibilities
- Manage and respond to debtor correspondence received by email and post.
- Review and process administrative responses accurately and efficiently.
- Send follow-up correspondence requesting further information or evidence where required.
- Review information provided by debtors and ensure appropriate action is taken.
- Carry out company searches and online research to identify and verify relevant contact information.
- Maintain accurate and up-to-date records of all correspondence and actions taken.
- Follow established company processes, procedures and policies at all times.
- Make occasional telephone contact with customers where required, including confirming contact details or reviewing individual circumstances.
- Deal professionally with telephone calls received from debtors following email or postal correspondence.
- Identify when further information or clarification is required and take appropriate follow-up action.
- Ensure all cases are progressed efficiently and within required timescales.
About You
- Has excellent written and verbal communication skills.
- Is confident communicating with customers professionally and appropriately.
- Has strong administrative and organisational skills.
- Has excellent attention to detail and accuracy.
- Can manage their own workload and work to deadlines.
- Understands the importance of following processes and company policies.
- Is confident dealing with potentially difficult or sensitive customer situations.
- Has good computer literacy and is comfortable using email and online systems.
- Is proactive and able to use their own initiative.
Please note: We will require a copy of your UK right to work documentation before an application can be progressed.
Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Admin Collector in Tamworth employer: Elite Personnel Careers
Join a well-established firm in Tamworth that prioritises flexibility and career development for its employees. With a supportive work culture and a focus on exceptional client service, this is an excellent opportunity for a Residential Conveyancer to thrive in a friendly team environment while managing a diverse caseload. The company values strong relationships with local contacts, ensuring a rewarding and engaging workplace for all staff.
