At a Glance
- Tasks: Be the first point of contact for customers, handling calls and housing-related enquiries.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Perfect for those who thrive in busy settings and enjoy teamwork.
- Why this job: Make a real difference by helping customers and solving their problems daily.
- Qualifications: Strong communication skills and ability to handle multiple enquiries efficiently.
The predicted salary is between 18900 - 23100 £ per year.
Our client is looking for a confident, customer-focused Customer Contact Advisor to join their busy team.
This is a fast-paced role where you will be the first point of contact for customers, handling a high volume of calls and responding to a wide range of housing-related enquiries.
You’ll need to be comfortable speaking with customers from all backgrounds, able to quickly understand their needs, and confident in providing clear, helpful information.
No two days will be the same, so we’re looking for someone who can learn quickly, adapt to changing priorities, and remain calm and professional in a busy environment.
Key responsibilities
- Handle a high volume of inbound calls from customers regarding a variety of housing-related enquiries.
- Provide accurate, helpful and professional information and advice.
- Listen carefully to customers, understand their requirements and identify the appropriate next steps.
- Deal with enquiries efficiently while maintaining a high standard of customer service.
- Record and update customer information accurately on internal systems.
- Work closely with colleagues and other teams to resolve enquiries and provide the best possible customer experience.
- Follow relevant procedures and policies when dealing with customer enquiries.
- Manage challenging or sensitive conversations in a calm, professional and empathetic manner.
About you
We’re looking for someone who
- Has excellent communication and interpersonal skills.
- Is confident dealing directly with customers, both over the telephone and potentially face-to-face.
- Can learn new information, systems and processes quickly.
- Is comfortable working in a busy, target-driven or high-volume contact environment.
- Has the ability to manage multiple enquiries while maintaining accuracy and attention to detail.
- Works well as part of a team but is also capable of working independently.
- Is patient, approachable and able to deal with customers in a professional and empathetic way.
- Can remain calm and positive when dealing with challenging enquiries.
- Has good IT skills and is comfortable using computer systems and databases.
Please note: We will require a copy of your UK right to work documentation before an application can be progressed.
Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually.
If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful.
We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Customer Contact Advisor in Birmingham employer: Elite Personnel Careers
Join a well-established firm in Tamworth that prioritises flexibility and career development for its employees. With a supportive work culture and a focus on exceptional client service, this is an excellent opportunity for a Residential Conveyancer to thrive in a friendly team environment while managing a diverse caseload. The company values strong relationships with local contacts, ensuring a rewarding and engaging workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elite Personnel Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elite Personnel Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elite Personnel Careers:Your cover letter is your chance to shine! Tell us why you want to work at Elite Personnel Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elite Personnel Careers!
How to prepare for a job interview at Elite Personnel Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
