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- Tasks: Deliver top-notch customer service and solve queries in a dynamic retail environment.
- Company: Join a friendly team in Inverness with a focus on customer satisfaction.
- Benefits: Earn £27K plus overtime, enjoy flexible shifts, and develop your skills.
- Other info: Great opportunity for career growth in a supportive work culture.
- Why this job: Be part of a motivated team and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 27000 £ per year.
To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team.
- Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
- Complete standard processes efficiently.
- Deal with customers face to face to deliver good service and develop repeat business.
- Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
- Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
- Complete daily administrative work as required, both accurately and on a timely basis.
- Maintain a safe clean working environment in line with health and safety requirements.
- Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
- Provide accurate information to customers.
- Qualify potential customers and manage risk.
- Contribute to an ongoing positive team environment.
- Undertake additional work as required to meet and exceed the expectations of the customers.
- Competent with Excel and Word.
Customer Service Advisor in Highland employer: Elite People Ltd
Contact Detail:
Elite People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Highland
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you would handle them. This will help you shine when they ask about your problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your interest and appreciation. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Highland
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to manage expectations and resolve issues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Advisor. Mention the skills and experiences that align with the job description, like teamwork and flexibility, to show us you’re the perfect fit.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon. This will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our friendly team!
How to prepare for a job interview at Elite People Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries or complaints in the past. This shows you understand the role and can deliver the high standard of service expected.
✨Showcase Your Team Spirit
Since this role involves working as part of a team, think of instances where you've collaborated successfully with others. Highlight your ability to adapt and contribute positively to a team environment, as this is crucial for success in the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Practice responding to scenarios where you need to manage customer expectations or resolve issues. This will demonstrate your problem-solving skills and proactive approach.
✨Familiarise Yourself with Tools
Since the job requires competency in Excel and Word, make sure you're comfortable discussing your experience with these tools. You might be asked about how you've used them in previous roles, so be prepared to give specific examples.