At a Glance
- Tasks: Coordinate helpdesk functions and improve service efficiency in facilities management.
- Company: Dynamic facilities management company based in Hagley.
- Benefits: Competitive salary with growth potential and a supportive work environment.
- Other info: Opportunity for career advancement and professional development.
- Why this job: Be part of a team that enhances workplace efficiency and contributes to company success.
- Qualifications: Strong organisational skills and experience in customer service or facilities management.
The predicted salary is between 31500 - 38500 £ per year.
Helpdesk Coordinator - Facilities Management Based In Hagley
£28,500 rising to £29,500 after probationary period
Basic overview of duties:
- To report directly to Helpdesk Manager on a day-to-day basis.
- Actively seek ways to improve overall efficiency of service helpdesk functions.
- To take a proactive and professional approach when liaising with all company office based staff.
- Continue to seek ways to help the company to become more profitable.
Primary Job Functions:
- Logging reactive breakdowns onto system.
- Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
- Raising purchase orders for engineering employees and third-party sub-contractors.
- Ordering and chasing materials required for assigned works, and update system.
- Chasing quotes from wholesalers and third-party sub-contractors and update system.
- Ensuring PPM/reactive works are meeting SLA/KPI deadlines and First-Fix expectations in timely fashion.
- Producing quotations.
- Compiling weekly analytical reports as required.
- Updating Job Logic system.
Facilities Helpdesk Coordinator employer: Elite People Ltd
As an Operations Manager in Facilities Management, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company offers competitive benefits, a supportive culture that values innovation, and ample opportunities for career advancement, all set in a location that fosters both professional growth and personal well-being.
We think you need these skills to ace Facilities Helpdesk Coordinator
Helpdesk Management
Facilities Management
Proactive Communication
Efficiency Improvement
Reactive Breakdown Logging
PPM Assignment
Purchase Order Management
