At a Glance
- Tasks: Support tenants with Housing Benefit and Universal Credit queries while processing claims efficiently.
- Company: Join a growing organisation in the housing sector with a focus on community support.
- Benefits: Competitive salary up to £30,000, full-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and teamwork.
- Why this job: Make a real difference in people's lives by helping them navigate benefit-related matters.
- Qualifications: Experience in Housing Benefits or Universal Credit, strong communication, and organisational skills.
We are recruiting for a Housing Benefit & Universal Credit Support Officer to join a growing organisation within the housing sector. This is a varied role requiring strong knowledge of Housing Benefit together with experience and understanding of Universal Credit. It would suit someone from a benefits administration, supported housing, welfare benefits or local authority background who is organised, accurate and confident dealing with claimants, councils and other external organisations.
You will play an important role in supporting tenants with benefit-related matters, ensuring Housing Benefit claims are processed accurately and efficiently and providing guidance around Universal Credit where appropriate. You will maintain records, monitor claims and work proactively with local authorities to resolve outstanding issues.
The Role
- Processing and monitoring Housing Benefit claims
- Providing support and guidance in relation to Universal Credit and benefit entitlement
- Supporting tenants with Housing Benefit and Universal Credit-related queries
- Inputting new tenancy details and claim information onto internal systems
- Maintaining accurate and up-to-date records of claims and decisions
- Liaising directly with local authorities regarding outstanding Housing Benefit claims
- Monitoring Housing Benefit portals for suspensions, cancellations and other changes
- Investigating suspended or cancelled claims and obtaining further information where required
- Helping to identify benefit-related issues that may affect a tenant's claim or entitlement
- Tracking outstanding queries and escalating unresolved issues
- Managing and organising sensitive documentation relating to benefit claims
- Supporting payment schedules and providing information to the finance team
- General administration including data entry, post handling and file management
- Assisting with the preparation of reports and audit information
The position involves regular communication with local authorities and tenants and requires someone who is comfortable dealing with detailed benefit information and following issues through to resolution.
About You
We are particularly interested in candidates who have:
- Good knowledge and practical understanding of Universal Credit
- A good understanding of Housing Benefit legislation, regulations and guidance
- Previous experience within Housing Benefits, Universal Credit, welfare benefits, supported housing or a local authority environment
- The ability to explain benefit-related information clearly and confidently
- Excellent written and verbal communication skills
- Strong administration and organisational skills
- The ability to manage multiple tasks and deadlines
- Excellent attention to detail and accuracy
- Confidence dealing with sensitive documentation
- A professional and empathetic approach when dealing with claimants
- Strong customer service skills, including the ability to handle challenging conversations
- The ability to work effectively as part of a team
- An understanding of confidentiality and data protection
- Experience using Housing Benefit systems, working with local authorities, knowledge of tenancy agreements or relevant qualifications within social welfare/public administration would also be beneficial.
What's on Offer?
- Salary up to £30,000 per annum
- Permanent, full-time position
- 35-hour working week
- Monday to Friday working hours
- Opportunity to join an established organisation operating within the housing sector
- Varied role with responsibility and regular interaction with tenants and local authorities
If you have experience within Housing Benefit and Universal Credit and are looking for your next opportunity, apply today with your CV for further information.
Housing Benefit & Universal Credit Support Officer in Birmingham employer: Elite People Ltd
As an Operations Manager in Facilities Management, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company offers competitive benefits, a supportive culture that values innovation, and ample opportunities for career advancement, all set in a location that fosters both professional growth and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Benefit & Universal Credit Support Officer in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Elite People Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Elite People Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Benefit & Universal Credit Support Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Elite People Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Elite People Ltd
✨Get to Know Public Sector Values
Before your interview with Elite People Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Elite People Ltd.
