Service Desk Coordinator / Scheduler
Location: Stourbridge Salary: £28,500 per annum Job Type: Permanent, Full-time
We are recruiting for a Service Desk Coordinator / Scheduler to join an established and successful facilities management business based in Stourbridge.
This is an excellent opportunity for someone with experience in scheduling engineers, coordinating maintenance works or working within a busy service helpdesk.
The role involves managing the day-to-day workload of field-based engineers, ensuring jobs are allocated efficiently, customers are kept updated and work is completed within agreed timescales.
The Role
Working closely with engineers, subcontractors and the wider service team, your responsibilities will include:
Scheduling and dispatching engineers to planned and reactive maintenance jobs
Logging breakdowns and allocating work to the appropriate engineers
Coordinating planned preventative maintenance (PPM) and reactive works
Monitoring job progress and ensuring SLA and KPI deadlines are met
Raising purchase orders and arranging materials for engineers
Liaising with suppliers and subcontractors to obtain quotations
Preparing quotations and updating job records
Keeping internal systems and customer portals up to date
Communicating with engineers, subcontractors and colleagues to resolve scheduling issues
Supporting the wider service desk with general administration and reporting
Participating in a paid out-of-hours callout rota
About You
We are particularly interested in candidates who have experience working as a Service Desk Coordinator, Scheduler, Service Coordinator, Maintenance Coordinator, Helpdesk Coordinator or Engineer Planner.
Ideally, you will have:
Previous experience scheduling engineers, technicians or field-based service teams
Experience coordinating reactive maintenance, service calls or planned works
Strong organisational skills and the ability to manage multiple jobs simultaneously
Good communication skills when dealing with engineers, subcontractors and customers
Confidence using scheduling systems, job management software and Microsoft Office
An unde...
Service Desk Coordinator / Scheduler in Stourbridge employer: Elite People Careers
As an Operations Manager in Facilities Management, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company offers competitive benefits, a supportive culture that values innovation, and ample opportunities for career advancement, all set in a location that fosters both professional growth and personal well-being. Join us to be part of a team that is committed to excellence and making a meaningful impact across multiple sites.
