At a Glance
- Tasks: Coordinate helpdesk functions and improve service efficiency in facilities management.
- Company: Dynamic facilities management company based in Hagley.
- Benefits: Competitive salary with growth potential and supportive work environment.
- Other info: Opportunity for career advancement and diverse responsibilities.
- Why this job: Join a proactive team and make a real difference in service delivery.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 40500 - 49500 £ per year.
- Helpdesk Coordinator - Facilities Management
- Based In Hagley
- £28,500 rising to £29,500 after probationary period
- Basic overview of duties
- To report directly to Helpdesk Manager on a day-to-day basis.
- Actively seek ways to improve overall efficiency of service helpdesk functions.
- To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors.
- Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard.
- To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure.
- Continue to seek ways to help the company to become more profitable.
- Primary Job Functions
- Logging reactive breakdowns onto system.
- Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
- Raising purchase orders for engineering employees and third-party sub-contractors.
- Ordering and chasing materials required for assigned works, and update system
- Chasing quotes from wholesalers and third-party sub-contractors and update system.
- Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
- Producing quotations.
- Compiling weekly analytical reports as required.
- Updating Job Logic system, and customer portals
- Covering OOH callout on rota basis.
- Secondary Job Functions
- General office/reception duties such as answering the phones, Email, scanning, etc.
- Assisting with covering other colleagues whilst on holiday/sickness.
Facilities Help-Desk Coordinator in Stourbridge employer: Elite People Careers
As an Operations Manager in Facilities Management, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company offers competitive benefits, a supportive culture that values innovation, and ample opportunities for career advancement, all set in a location that fosters both professional growth and personal well-being. Join us to be part of a team that is committed to excellence and making a meaningful impact across multiple sites.
We think you need these skills to ace Facilities Help-Desk Coordinator in Stourbridge
Helpdesk Management
Customer Service Skills
Communication Skills
Proactive Approach
Efficiency Improvement
KPI/SLA Management
Vendor Management
