Social Housing Referrals & Assessments Officer
Location: London – Ealing
Salary: Up to £34,000 depending on experience
Working Pattern: Hybrid Working
The Opportunity
We are recruiting for a Referrals & Assessments Officer to join an established and growing social housing organisation based in London.
This is an excellent opportunity for someone with experience in supported housing, social housing, referrals, assessments or housing administration who enjoys working in a busy, people-focused environment.
The successful candidate will play an important role in managing referrals, coordinating assessments, supporting property placements and ensuring that clients receive the right support and accommodation for their individual needs.
The position offers a varied workload, working closely with internal teams, assessors and external organisations to ensure referrals progress efficiently and any concerns are identified and addressed promptly.
Key Responsibilities
Manage and maintain the referrals system, ensuring all information is accurate and up to date.
Monitor the progress of referrals, following up on outstanding information, actions and decisions.
Liaise with external agencies, referral partners and internal teams to coordinate referrals and assessments.
Monitor property availability and voids, helping to identify suitable accommodation for clients.
Support the matching of clients to available properties, taking individual circumstances and support needs into consideration.
Identify complex, high-priority or high-needs referrals and escalate concerns appropriately.
Coordinate feedback and follow-up actions from initial assessments and reassessments.
Respond to referral enquiries professionally and promptly, maintaining clear communication throughout the process.
Work closely with colleagues and management to resolve outstanding queries and prevent unnecessary delays.
Maintain accurate records of referrals, correspondence, assessments and agreed actions.
Identify safeguarding concerns and ensure these are escalated through the appropriate channels.
Take ownership of allocated tasks, managing priorities and ensuring matters are followed through ...
Social Housing Referral & Assessment Officer employer: Elite People Careers
As an Operations Manager in Facilities Management, you will thrive in a dynamic work environment that prioritises employee development and collaboration. Our company offers competitive benefits, a supportive culture that values innovation, and ample opportunities for career advancement, all set in a location that fosters both professional growth and personal well-being. Join us to be part of a team that is committed to excellence and making a meaningful impact across multiple sites.
