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- Tasks: Be the first point of contact for clients, providing support and booking appointments.
- Company: Join a growing legal firm with award-winning expertise and a supportive team.
- Benefits: Full-time hours, training provided, and a chance to develop your skills.
- Why this job: Make a real difference by helping clients through challenging times.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Where award-winning expertise meets professional legal advice. Due to sustained growth and a plethora of new enquiries over the past few months, we are looking to bolster our Client Services Team and are looking for a Client Service Advisor. This role is based in our Amersham office. You will be an integral part of the team and help to ensure the smooth and efficient running of a busy team.
You do not need law sector experience; training will be provided. Ideally, the successful candidate would have experience in a telesales/sales role and be confident “selling” services to potential new clients as well as upselling. You will need to have an understanding nature when dealing with potential clients as due to the nature of our work, some of them may be going through a difficult or stressful experience. You must be a self-starter who is accountable, disciplined, and an organised problem solver. Punctuality, adaptability, effective communication, and strong time-management skills are also essential.
Main Duties:- First point of contact for new client enquiries, both by phone and email.
- Establishing the client’s needs and quickly assessing how we can best service those.
- Accurately taking down key information and entering onto the system.
- Reassuring the client and dealing with their requests professionally and sensitively.
- Signposting and providing additional information where required.
- Booking the appointment and following internal procedure to communicate both internally and with the client.
- Responsible for following up/chasing enquiries with clients.
- Develop and maintain professional working relationships with both clients and agents.
- Ensuring that any final communication with the client has a positive message.
- Provide cover for other team members when necessary.
- Excellent communication and customer service skills.
- High level of accuracy and attention to detail.
- Prioritisation skills and the ability to multi-task and remain calm under pressure.
- High proficiency in MS Office applications.
- Essential advanced English written and oral skills.
- Must be a positive, flexible, self-starting person.
- Experience working collaboratively within a team as well as the ability to work independently.
Client Services Advisor – Amersham employer: Elite Law Solicitors Limited
Contact Detail:
Elite Law Solicitors Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor – Amersham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Elite Law Solicitors. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with discussing how you would handle client enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped clients. This will demonstrate your ability to stay calm under pressure and your understanding nature when dealing with clients.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Client Services Advisor – Amersham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Advisor role. Highlight any relevant experience, especially in sales or customer service, and show us how you can meet the needs of our clients.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see your ability to convey information effectively, so don’t hold back on demonstrating your written English skills!
Be Personable and Understanding: Remember, many of our clients may be going through tough times. Use your application to show us that you have an understanding nature and can handle sensitive situations with care and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Elite Law Solicitors Limited
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Client Services Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled client interactions in the past.
✨Demonstrate Empathy
Given the nature of the role, it's important to show that you can be understanding and supportive. Think of scenarios where you've dealt with difficult situations or clients, and be ready to discuss how you approached those with sensitivity.
✨Prepare for Role-Specific Questions
Anticipate questions related to sales and customer service. Be ready to discuss your experience in telesales or similar roles, and think about how you can 'sell' the services offered by the company while maintaining a professional and reassuring tone.
