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- Tasks: Join our friendly team to handle room sales enquiries and ensure flawless guest bookings.
- Company: Elite Hotels is dedicated to creating positive experiences for every guest.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for growth.
- Why this job: Be part of a vibrant culture where your customer service skills shine and make a difference.
- Qualifications: Previous experience in hospitality is preferred; strong communication skills are essential.
- Other info: Shifts vary from 8am to 8pm, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
You will be working within an enthusiastic and friendly Reservations team, taking all room sales enquiries via telephone or via email. As a Reservationist you will be ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role. You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests. Hours are 32 working over four or five days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours.
Key Attributes:
- Previous experience as a hotel reservationist or receptionist preferred.
- Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
- An excellent and confident telephone manner.
- Possess an excellent command of the English language, both written and verbal.
- Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservations Sales Agent - Eastbourne, East Sussex employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Sales Agent - Eastbourne, East Sussex
✨Tip Number 1
Familiarise yourself with the hotel facilities and services before your interview. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role and the company.
✨Tip Number 2
Practice your telephone manner by role-playing common customer scenarios with a friend. This will help you feel more comfortable and confident when handling enquiries during the actual job.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully worked in a team or resolved customer issues in the past. This will highlight your ability to fit into the close-knit Reservations team.
✨Tip Number 4
Be ready to discuss your upselling techniques and experiences. Think of specific instances where you exceeded customer expectations, as this aligns perfectly with the role's focus on upselling and guest satisfaction.
We think you need these skills to ace Reservations Sales Agent - Eastbourne, East Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations or customer service. Emphasise any previous roles where you demonstrated excellent communication skills and a friendly telephone manner.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific attributes from the job description, such as your ability to upsell and provide exceptional customer service.
Showcase Your Language Skills: Since an excellent command of the English language is essential, ensure that your application is free from grammatical errors. Use clear and professional language to demonstrate your written communication skills.
Highlight Teamwork Experience: Mention any past experiences where you worked effectively within a team. This will show that you can thrive in a close-knit environment, which is crucial for the Reservations Sales Agent role.
How to prepare for a job interview at Elite Hotels
✨Showcase Your Customer Service Skills
As a Reservations Sales Agent, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, showcasing your ability to maintain a positive attitude under pressure.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel facilities and services before the interview. Being able to confidently discuss what the hotel offers will show your enthusiasm for the role and your readiness to promote these features to guests.
✨Practice Your Telephone Manner
Since the role involves a lot of phone communication, practice speaking clearly and confidently over the phone. You might even want to do mock calls with a friend to refine your telephone etiquette and ensure you come across as professional and friendly.
✨Demonstrate Your Team Spirit
The job requires working closely within a team, so be prepared to discuss how you collaborate with others. Share specific examples of how you've contributed to a team environment in previous roles, highlighting your interpersonal skills and ability to work harmoniously with colleagues.
