At a Glance
- Tasks: Lead a dynamic team to maximise hotel occupancy and revenue through effective reservations management.
- Company: Join a luxury hotel in beautiful Forest Row, East Sussex.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Opportunity to thrive in a collaborative and fast-paced setting.
- Why this job: Be the first point of contact for guests and create unforgettable experiences.
- Qualifications: Previous hotel reservations experience and strong people management skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Reservations Manager you will be responsible for developing the Reservations Office into an effective sales team that is able to convert enquiries to maximize the occupancy of 106 bedrooms. You will seek to maximise revenue through effective management of room rates and bedroom inventory. You will also be responsible for the professional and smooth administration of the Reservations department. The team is the first point of contact for our guests, setting the tone for their experience and as such you will play a pivotal role in ensuring the highest level of customer service is provided. Communication and organisation is key as the role involves collaborating with all departments, ensuring the effective sharing of information and reporting to ensure a memorable stay for all our guests.
Attributes/Experience
- Previous experience within hotel reservations is essential, ideally within a management or supervisory capacity.
- Excellent people management skills with proficiency in office management and administration.
- Able to train, develop and motivate your team, being responsive to targets set.
- Experience of the luxury hotel sector would be an advantage.
Reservations Manager - Forest Row, East Sussex employer: Elite Hotels
As a Reservations Manager at our Forest Row location, you will join a dynamic team dedicated to delivering exceptional guest experiences in a luxury hotel setting. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering comprehensive training and opportunities for advancement. With a focus on collaboration and communication, you will play a crucial role in shaping the guest journey while enjoying the benefits of working in a picturesque environment in East Sussex.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager - Forest Row, East Sussex
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels
Don't be shy about reaching out to Elite Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager - Forest Row, East Sussex
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
