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- Tasks: Lead the Reservations Office, ensuring top-notch guest service and accurate bookings.
- Company: Join The Grand Hotel, a prestigious establishment in beautiful Eastbourne.
- Benefits: Enjoy a full-time role with a dynamic team and opportunities for growth.
- Why this job: Be part of a vibrant hotel culture focused on guest experience and innovative sales strategies.
- Qualifications: Experience in reservations management and strong customer service skills are essential.
- Other info: Flexible shifts covering 8am to 8pm, including weekends.
The predicted salary is between 36000 - 60000 £ per year.
Reservations Manager – Eastbourne, East Sussex The Grand Hotel in Eastbourne are recruiting for a Reservations Manager to join our busy Reservations Office Overview A Senior Management position overseeing the reservations department. To accept guest reservations and group bookings, at all times offering the highest standards of customer service, ensuring accuracy and attention to detail. Key Responsibilities Manage all aspects of the Reservation Office, with a focus on Guest Experience and Sales at all times. Attend and be a proactive participant in yield management meetings and to ensure that the Reservations Supervisor is able to deputise in your absence e.g.; for holiday cover Ensure that reservations staff are efficient and competent in sales tasks and understand the selling strategies arising from the yield meetings and sales initiatives Encourage and nurture new ideas/procedures that are deemed beneficial to the development of the hotel’s business Ensure all 3rd Party Websites are kept updated in conjunction with the Revenue Manager for Elite Hotels. Prepare all the appropriate reports to aid in the sales and yield strategies This is full time role working 40hrs per week over five days out of seven, which will include weekends. The office is covered from 8am to 8pm, shifts will vary around these hours.
Reservations Manager - Eastbourne, East Sussex employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager - Eastbourne, East Sussex
✨Tip Number 1
Familiarize yourself with the specific customer service standards and sales strategies used in the hospitality industry. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the hotel industry, especially those who have experience in reservations management. They can provide valuable insights and may even refer you to opportunities at The Grand Hotel.
✨Tip Number 3
Stay updated on the latest trends in yield management and revenue strategies. Being able to discuss these topics confidently will show your proactive approach and readiness for the role.
✨Tip Number 4
Prepare to discuss your previous experiences in managing teams and improving processes. Highlighting specific examples will illustrate your capability to lead the Reservations Office effectively.
We think you need these skills to ace Reservations Manager - Eastbourne, East Sussex
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservations Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in reservations management, customer service, and sales strategies. Use specific examples that demonstrate your ability to manage a team and improve guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of guest experience. Mention any relevant achievements and how you can contribute to the hotel's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservations Manager role.
How to prepare for a job interview at Elite Hotels
✨Showcase Your Customer Service Skills
As a Reservations Manager, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues in the past, demonstrating your commitment to guest satisfaction.
✨Understand Yield Management
Since you'll be attending yield management meetings, it's important to familiarize yourself with the concepts and strategies involved. Research common yield management practices and be ready to discuss how you can contribute to maximizing revenue for the hotel.
✨Highlight Your Leadership Experience
This role involves overseeing the reservations department, so emphasize your leadership skills. Discuss any previous experience managing teams, training staff, or implementing new procedures that improved efficiency or sales.
✨Be Ready to Discuss Sales Strategies
The job requires a focus on sales initiatives. Prepare to talk about your understanding of sales strategies in the hospitality industry and how you've successfully applied them in previous roles to drive bookings and enhance guest experiences.
