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- Tasks: Handle guest bookings and inquiries with a professional touch via phone and email.
- Company: Join Elite Hotels, dedicated to creating unforgettable guest experiences.
- Benefits: Flexible hours, competitive pay, and a chance to develop your hospitality skills.
- Other info: Weekend and evening shifts required; own transport needed due to rural location.
- Why this job: Be part of a dynamic team and make every guest's stay memorable.
- Qualifications: Strong communication skills and a positive attitude; experience in hospitality is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Reservations Sales Agent you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and conference office and be responsible for your own administration. You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions. Be familiar with all hotel facilities and be confident in promoting and recommending these to guests. You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.
The Reservations Office is open every day so some weekend working will be involved, as well as some evenings.
Reservations Sales Agent Key Attributes:- A resilient and confident telephone manner
- Previous experience as a Receptionist or Reservationist in hospitality is preferred but not essential as we are looking for the right person with the right attitude
- Able to provide exceptional levels of customer service
- Outstanding communication and sales skills, respond positively to targets
- Excellent administration, organisation, IT skills and attention to detail is paramount
- Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservationist - Forest Row, East Sussex employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist - Forest Row, East Sussex
✨Tip Number 1
Get to know the company inside out! Research Elite Hotels and their values, so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with sales enquiries over the phone, try role-playing with a friend. This will help you sound confident and professional when it’s your turn to shine.
✨Tip Number 3
Show off your upselling skills! Think of ways you can promote hotel facilities and special offers. We want to see how you can maximise sales while providing top-notch service to guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Reservationist - Forest Row, East Sussex
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the role of Reservationist. Highlight any relevant experience, especially in customer service or sales. Mention your familiarity with systems like Opera if you have it, as it shows you're ready to hit the ground running!
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send. It reflects your organisational skills and shows us you care about quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Elite Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities and services. Be ready to discuss how you would promote these to guests. This shows that you’re not just interested in the job, but also in providing an exceptional experience.
✨Practice Your Pitch
Since you'll be dealing with sales enquiries, practice your telephone manner. Role-play with a friend or family member to get comfortable upselling and handling different types of customer queries. Confidence is key!
✨Show Off Your Organisation Skills
Be prepared to discuss how you manage your time and stay organised, especially when handling multiple bookings. Share specific examples from past experiences where your attention to detail made a difference.
✨Be Ready for Weekend Work
Since the Reservations Office operates every day, be upfront about your availability for weekends and evenings. Showing flexibility can set you apart from other candidates who may not be as willing to work outside standard hours.