At a Glance
- Tasks: Welcome guests and ensure they have an outstanding stay with excellent service.
- Company: Join the friendly team at Ashdown Park Hotel, dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, competitive pay, and a chance to develop your hospitality skills.
- Other info: Own transport required due to rural location; dynamic work environment awaits!
- Why this job: Be the face of our hotel and create memorable experiences for every guest.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The role of Guest Relations Assistant is a key position and the primary focus of the role is to deliver excellent guest service by welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay. You will contribute to an overall exceptional experience from arrival to departure. As a Guest Relations Assistant, you will deal with all requests at Hotel Reception in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering the switchboard. Experience using Opera is desirable but not essential.
Key Responsibilities:
- To undertake front of house duties; to include meeting, greeting and attending to the needs of the guests, ensuring an excellent customer service experience.
- To check all departmental cash outs, ensuring they are all accurate before they are accepted and processed.
- To be responsible for the front desk floats.
- To act in a pro-active and efficient way when handling and storing luggage from arriving guests, as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure that all internal and external calls are answered promptly and, if necessary, transferred to the relevant department.
- To ensure the smooth running of the front hall and car parking areas / valet services.
- To be aware of the in-house activities, conferences and functions taking place in the hotel.
- To act as a sales person, promoting the Hotel facilities, packages and products in order to convert bookings and upsell.
- To have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure.
- To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Heads of Department.
Key Attributes:
- Be a team player.
- Excellent time keeper, and able to work a variety of shift patterns (early shift 7am to 3pm, late shift 3pm to 11pm).
- Passionate about delivering service to the highest standards.
- Have a positive attitude.
- Have a pleasant telephone manner.
- Have great personal presentation.
- Have excellent communication and IT skills.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location, you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Receptionist/Guest Relations Assistant employer: Elite Hotels
At Elite Hotels, we pride ourselves on fostering a warm and welcoming work environment where every team member plays a vital role in creating exceptional guest experiences. Located in the picturesque Ashdown Park, our hotel offers unique opportunities for personal and professional growth, alongside competitive benefits and a supportive culture that values teamwork and excellence in service. Join us to be part of a dedicated team that is passionate about hospitality and committed to making every guest's stay memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Guest Relations Assistant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special events happening during your interview. This way, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your warm and friendly greeting! As a Guest Relations Assistant, first impressions matter. Role-play with a friend or in front of a mirror to nail that welcoming vibe.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you’ve handled guest complaints or tricky situations. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Receptionist/Guest Relations Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to the role, just like you would when welcoming guests at the hotel.
Tailor Your Application:Make sure to tailor your application to the specific role of Guest Relations Assistant. Highlight any relevant experience or skills that match the job description, especially your customer service skills and ability to handle cash transactions.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Elite Hotels!
How to prepare for a job interview at Elite Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Relations Assistant. Familiarise yourself with tasks like cash handling, taking reservations, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests, so it's crucial to demonstrate your interpersonal skills. Practice how you would greet guests warmly and handle various situations, from complaints to inquiries. A friendly attitude and a positive approach can really set you apart.
✨Prepare for Common Scenarios
Think about common scenarios you might face in this role, such as dealing with a difficult guest or managing multiple requests at once. Prepare some examples from your past experiences where you've successfully handled similar situations. This will showcase your problem-solving abilities and customer service skills.
✨Research the Hotel and Local Area
Having knowledge about Ashdown Park Hotel and the surrounding area can give you an edge. Be ready to discuss local attractions, transport options, and hotel facilities. This not only shows your enthusiasm but also your ability to provide valuable information to guests during their stay.
