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- Tasks: Assist guests in the leisure club, ensuring a relaxing and enjoyable experience.
- Company: Join Elite Hotels, dedicated to creating memorable experiences for every guest.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Why this job: Be part of a friendly team, promoting health and wellness while making a positive impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and great communication skills.
- Other info: Flexible hours available, perfect for students looking to balance work and studies.
The predicted salary is between 20000 - 30000 £ per year.
The role will work closely with other Leisure Assistants and also Beauty Therapists to ensure excellent customer service is delivered to all those visiting the Hotel and spending time within the Healthclub facilities. You will ensure the customer experience is as relaxing as possible with aiding them in receiving room service or taking orders. Reporting to the Senior Team within the department and liaising with the Leisure and Salon staff, communication is a key skill in this department and between other departments as it allows everything to run smoothly.
Key Responsibilities:
- Opening and closing of the Leisure Club and Beauty Room.
- Showing guests how to work the various fitness machines.
- Any guests requiring individual fitness to be taken and fitness expert to be booked.
- Ensure the safe use and cleanliness of the facilities which includes the fitness studio, courtyard area, swimming pools, saunas, solarium, changing rooms including lockers and leisure cupboard.
- Monitor and replace towels for the leisure area and outdoor pool, ensuring that dirty linen is taken/or put out for collection for the laundry.
- Deal with any membership enquiries and promotion of the Health Club and Hotel.
- Personal appearance and hygiene should comply with the hotel policy; uniforms should be treated with utmost care, maintaining a smart appearance at all times.
- Carry out fire procedures and regulations as laid down in the hotel fire plan.
- To be aware of the need to observe Health and Safety at Work and hygiene regulations and to advise management of any irregularities.
- To be a point of contact for members and pamper day clients, to help throughout their day if salon staff are unavailable.
- To promote the use of the Health Club facilities to all hotel guests.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Leisure Assistant - Hook, Hampshire employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant - Hook, Hampshire
✨Tip Number 1
Familiarise yourself with the specific facilities and services offered at the health club. Knowing the ins and outs of the fitness machines, swimming pools, and beauty treatments will help you engage confidently with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you assist guests. This could include showing them how to use equipment or handling membership enquiries. Being able to showcase your customer service skills in a practical way can set you apart from other candidates.
✨Tip Number 3
Research the hotel’s values and mission statement. Understanding their commitment to customer experience will allow you to align your answers during the interview with what they prioritise, demonstrating that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview and understanding what the role truly entails.
We think you need these skills to ace Leisure Assistant - Hook, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Leisure Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, health clubs, or leisure facilities. Emphasise any roles where you demonstrated excellent communication skills and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your understanding of the leisure industry. Mention specific examples of how you've contributed to a positive customer experience in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Elite Hotels
✨Show Your Customer Service Skills
As a Leisure Assistant, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to create a welcoming atmosphere and resolve any issues that may arise.
✨Demonstrate Communication Abilities
Effective communication is key in this role. During the interview, showcase your ability to communicate clearly and effectively with both guests and team members. You might want to discuss a time when good communication helped you achieve a positive outcome.
✨Emphasise Teamwork Experience
This position requires working closely with other Leisure Assistants and Beauty Therapists. Share experiences where you've successfully collaborated with others to achieve a common goal, demonstrating your ability to work as part of a team.
✨Highlight Your Knowledge of Health and Safety
Understanding health and safety regulations is crucial for this role. Be ready to discuss your knowledge of these regulations and any relevant experience you have in maintaining a safe and clean environment for guests.
