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- Tasks: Support the Country Club & Spa, ensuring cleanliness and a welcoming atmosphere for guests.
- Company: Join Ashdown Park Hotel & Country Club, a stunning venue set in beautiful grounds.
- Benefits: Enjoy generous service charge shares, career development, free meals, and discounts on stays and treatments.
- Why this job: Be part of a supportive team with growth opportunities in a vibrant hospitality environment.
- Qualifications: Must be over 18, have good English skills, and a passion for customer service.
- Other info: Own transport is required due to our rural location.
Leisure Assistant (Casual) – Forest Row, East Sussex
Due to lone working candidates must be over 18 years of age.
Providing support across all areas of the Country Club & Spa to ensure cleanliness and presentation standards are maintained and areas are ready for guest use at all times. It is a varied role, including welcoming and looking after hotel residents, private members and day visitors.
Key Responsibilities:
- To open and close the Country Club and Spa, with lone working at the end of a late shift (1.30pm-9pm).
- Ensuring all areas of the Country Club including the pool area and Leisure Club furniture, are clean and tidy, ready for use.
- Carrying out pool tests and maintenance as required.
- To provide a welcoming atmosphere for all our guests and members.
- Assisting with reception duties including answering the telephone, checking in visitors and advising on services available as well as directing guests to changing rooms, Relaxation Room, the Forest Brasserie and treatment areas.
- To work closely with the Reception, Brasserie and Spa teams to ensure smooth running of the day.
Key Attributes:
- Have a good command of the English language, both verbal and written.
- Be passionate about customer service with a friendly and welcoming demeanour.
- Have good knowledge of Microsoft Word and Outlook. Previous experience working with Microsoft Excel and a spa booking system would be an advantage.
- Love what they do and possess the ability to work well under pressure with good time management skills.
- Possess a ‘can do’ attitude and be able to use their own initiative.
- Be able to clean effectively to the high standards of hygiene required, and have good attention to detail.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
- Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme – Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous \’Refer a Friend\’ bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
- Uniform provided
- Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
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Leisure Assistant- Casual employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant- Casual
✨Tip Number 1
Familiarise yourself with the specific duties of a Leisure Assistant at Ashdown Park Hotel & Country Club. Understanding the importance of cleanliness and guest interaction will help you demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created a welcoming atmosphere in previous roles. This will highlight your passion for hospitality and align with the hotel's commitment to positive guest experiences.
✨Tip Number 3
Since the role involves working closely with various teams, think about how you can emphasise your teamwork abilities. Be ready to discuss instances where you've collaborated effectively with others to achieve common goals.
✨Tip Number 4
Given the rural location of the hotel, make sure to mention your transport arrangements during conversations. This shows your commitment and readiness to fulfil the job requirements without any logistical issues.
We think you need these skills to ace Leisure Assistant- Casual
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Leisure Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any roles that involved cleaning or maintenance. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to work under pressure. Mention your familiarity with Microsoft Office and any experience with spa booking systems, as these are advantageous for the role.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Elite Hotels
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've created a welcoming atmosphere in previous roles, as this is key for a Leisure Assistant.
✨Demonstrate Attention to Detail
Since cleanliness and presentation are crucial, be prepared to discuss how you maintain high standards in your work. You might want to mention specific cleaning techniques or experiences that highlight your attention to detail.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Leisure Assistant and think about how your skills align with them. Be ready to discuss how you would handle tasks like pool maintenance or reception duties.
✨Prepare for Scenario Questions
Expect questions that assess your ability to work under pressure or manage difficult situations. Think of scenarios where you've successfully navigated challenges in a customer service environment and be ready to share those stories.
