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- Tasks: Provide excellent customer service during night shifts and assist with guest needs.
- Company: Join the award-winning Ashdown Park Hotel & Country Club team.
- Benefits: Enjoy career development, meals, discounts, and a generous share of service charge.
- Why this job: Perfect for night owls wanting to make a positive impact in hospitality.
- Qualifications: Customer service skills and a willingness to learn about the local area.
- Other info: Great opportunities for growth in a supportive team environment.
If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11pm to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals / early departures, and assist with late night / early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro‑active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in‑house activities, conferences and functions taking place in the hotel each evening / night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
- To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
Night Porter Key Attributes
- To provide a warm, friendly welcome / au revoir to all our guests, and be both personable, attentive and professional at all times.
- Have an excellent command of the English language both verbal and written.
- Outstanding communication skills.
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required.
- Good attention to detail.
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long‑term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
- Generous share of the monthly Service Charge.
- Career development with accredited training providers.
- Enhanced holiday programme & reward scheme for long service.
- Employee Assistance Programme - Hospitality Action.
- Meals provided by our talented kitchen team.
- We have plenty of free parking.
- Generous 'Refer a Friend' bounty incentive.
- We also have amazing recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period).
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period).
- Uniform provided.
- Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts.
- Access to Wagestream which helps you keep track of your earnings in real‑time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
- Service Charge is dependant upon overall sales performance.
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex in Leeds employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Don’t be shy; people love to help!
✨Tip Number 2
Get your game face on for interviews! Research the hotel and its values, and think about how your skills align with their needs. Practise common interview questions so you can showcase your customer service skills confidently.
✨Tip Number 3
Show off your local knowledge! Brush up on the area around Forest Row and be ready to chat about local attractions or transport options. This will impress your potential employers and show you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Ashdown Park Hotel & Country Club. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex in Leeds
Some tips for your application 🫡
Show Your Night Owl Side: Since this role is all about working nights, let us know why you're the perfect fit for those late hours. Share any previous experience or your passion for night shifts in your application!
Customer Service is Key: We love a good story! Highlight any customer service experiences you've had, even if they're not in hospitality. Show us how you can provide that warm, friendly welcome we cherish.
Be Yourself: We want to get to know the real you! Use your own voice in your application. Don’t be afraid to show your personality and what makes you unique – it helps us see if you’ll fit into our close-knit team.
Apply Through Our Website: Ready to take the plunge? Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Elite Hotels
✨Know Your Role Inside Out
Before the interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the key responsibilities and attributes mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to highlight your ability to provide a warm and friendly welcome.
✨Brush Up on Local Knowledge
As a Night Porter, you'll need to assist guests with local information. Do a bit of research on the area around Forest Row, including transport options, entertainment, and leisure activities. This will not only impress your interviewers but also show your enthusiasm for the role.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle various situations, such as dealing with a late arrival or a guest complaint. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to work independently.
