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- Tasks: Welcome guests, assist with luggage, and provide five-star service.
- Company: The Grand Hotel is a prestigious establishment in Eastbourne, known for its exceptional hospitality.
- Benefits: Enjoy free meals, parking, recognition awards, and discounted hotel stays.
- Why this job: Join a supportive team with growth opportunities and a chance to make memorable guest experiences.
- Qualifications: A friendly personality, good English skills, physical fitness, and a willingness to learn.
- Other info: Flexible hours including weekends and bank holidays; ideal for students seeking part-time work.
The Grand Hotel has an exciting opportunity for a Hotel Porter - Variable Hours.
Overview:
The role of Hall Porter will be a vital one for the hotel. You will be the first point of contact for our guests and as such will offer a warm and personal welcome whilst consistently delivering five star service. You will be giving assistance to guests with luggage and escorting guests to their bedrooms. You will be an ambassador for the hotel’s facilities and services. You will be providing cloakroom duties, valet parking cars and also carrying out Doorman duties. You will keep well informed of activities in and around the Eastbourne area and retain good local knowledge.
This role is variable and will include working weekends, evenings and bank holidays so the need to be flexible is required.
What we need from you:
- Possess a welcoming personality to make the Grand Hotel an experience to remember, whilst retaining the ability to be assertive when required.
- Have excellent English language skills, verbal and written.
- Be physically fit as some heavy lifting is required.
- Ability to multi-task and remain calm under pressure.
- Experience in a hotel environment is beneficial but not essential, however service with a smile and a personality is a must.
Why work at Hotel:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits:
- Meals are provided by our talented kitchen team.
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Note: Service charge is dependent on sales performance and not guaranteed.
Hotel Porter - Variable Hours - Eastbourne, East Sussex employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter - Variable Hours - Eastbourne, East Sussex
✨Tip Number 1
Familiarise yourself with the Grand Hotel and its services. Knowing the ins and outs of the hotel will help you answer guests' questions confidently and show that you're genuinely interested in providing excellent service.
✨Tip Number 2
Brush up on your local knowledge of Eastbourne. Being able to recommend local attractions or dining options will impress both guests and your potential employers, showcasing your commitment to enhancing their experience.
✨Tip Number 3
Practice your communication skills, especially in English. Since you'll be the first point of contact for guests, being articulate and friendly is crucial. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours during the interview. Highlight any previous experience where you've successfully managed a busy schedule or adapted to changing demands, as this is key for the role.
We think you need these skills to ace Hotel Porter - Variable Hours - Eastbourne, East Sussex
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Porter position. Highlight your relevant skills and experiences that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at The Grand Hotel and how you can contribute to providing exceptional service.
Highlight Relevant Experience: Even if you don't have direct hotel experience, emphasise any customer service roles you've held. Showcase your ability to remain calm under pressure and your welcoming personality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure your English language skills shine through in your written communication.
How to prepare for a job interview at Elite Hotels
✨Show Your Warmth
As a Hotel Porter, you'll be the first point of contact for guests. Make sure to convey your welcoming personality during the interview. Practice a friendly greeting and maintain a positive attitude to demonstrate that you can create a memorable experience for guests.
✨Demonstrate Local Knowledge
Being well-informed about Eastbourne and its attractions is crucial for this role. Prepare by researching local hotspots, events, and activities. During the interview, share your knowledge to show that you can assist guests with recommendations and enhance their stay.
✨Highlight Your Physical Fitness
The job requires some heavy lifting, so it's important to communicate your physical fitness. Be ready to discuss any relevant experiences that showcase your ability to handle physically demanding tasks while maintaining a positive attitude.
✨Emphasise Flexibility and Teamwork
This role involves variable hours, including weekends and holidays. Highlight your flexibility and willingness to work as part of a team. Share examples from past experiences where you've successfully adapted to changing schedules or collaborated with others to achieve a common goal.
