At a Glance
- Tasks: Manage the Spa & Leisure facilities and deliver top-notch customer service.
- Company: Elite Hotels, dedicated to creating unforgettable guest experiences.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a dynamic team focused on excellence and guest happiness.
- Why this job: Lead a passionate team and enhance guest satisfaction in a luxurious setting.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 38250 - 46750 £ per year.
Spa & Leisure Managers Overview
To manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring the effective operation of all facilities, including retail, and maximising revenue and financial contribution to the business
Spa & Leisure Manager's Key Responsibilities
- Manage the day-to-day operation of the Spa and Leisure Department.
- Lead, support and develop the Spa and Leisure team.
- Manage rotas, staffing, holidays and departmental coverage.
- Maintain high standards of guest service, cleanliness and presentation.
- Ensure compliance with health & safety, hygiene and operational procedures.
- Oversee treatments, leisure facilities, pool operations and equipment.
- Manage guest feedback and resolve complaints effectively.
- Monitor departmental costs, stock and revenue opportunities.
- Support recruitment, training and performance management.
- Work closely with other departments to ensure a positive guest experience.
At Elite Hotels we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Spa Manager in Hook employer: Elite Hotels
Join our vibrant team at the Forest Spa, where we prioritise employee growth and development through comprehensive training opportunities in luxury treatments. Our supportive work culture fosters a passion for exceptional customer service, ensuring that every therapist can thrive while creating memorable experiences for our guests. Located in a serene environment, we offer a unique chance to enhance your skills and enjoy a fulfilling career in beauty therapy.
