Role Overview:
Manage the day-to-day operations of the Maintenance department, including management of 3rd-party contractors and preventative maintenance plans.
Ensure all repairs, project work, and preventative maintenance are carried out efficiently, to the highest standards, and within the agreed budget. Maintain a standard commensurate with the Tylney Hall Hotel brand. This is a 'hands-on role' and must ensure superlative customer service across all areas of the operation. The role requires strong organisation, leadership, and communication skills.
Key Responsibilities:
- To deliver a comprehensive, planned maintenance management service covering all guest bedrooms, public areas, conference/function rooms, the Health Club, the external Estate, and Staff accommodation.
- To oversee the operation of the Maintenance Department and instruct the Maintenance team on a day-to-day basis, identifying priorities and responding to instructions from Senior Management.
- To manage, in conjunction with the General Manager, all hotel refurbishment projects, ensuring a professional approach to all projects whether completed in-house or by a Contractor.
- To implement a training and succession planning strategy to develop the team.
- To increase productivity and labour efficiency.
- To oversee Health & Safety for the department plus the wider Hotel in conjunction with the General Manager and Deputy Manager.
- To manage 3rd party contractors, including but not limited to boiler and water plant, pool plant, pest control, kitchen equipment, drainage, sewage, and general equipment.
- To manage specific projects associated with all building and estate maintenance. i.e. roof works, road works, building works.
- To ensure all equipment is in working order and liaise with the Heads of Department to ensure any issues are dealt with promptly.
- Support the structure of taking responsibility for all maintenance requirements concerning staff accommodation, ensuring that all team members consistently display a visible concern for staff welfare.
- To implement Operational Service Standard Of Performance (OSSOP’s).
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
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Maintenance Manager in Hook employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
