Overview of Role:
This hands-on, practical training position plays a key role in embedding Elite Hotels' culture, service standards, and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources manager and heads of department across the hotels' operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement and development activities to develop consistent standards that reflect the Company's culture and the ethos of delivering distinctive, engaged and guest-centric service.
The role will suit someone who:
- Can demonstrate previous experience in training and coaching in a hospitality environment
- Has excellent verbal and written communication skills, is passionate, and self-motivated
- Is enthusiastic, customer-focused, and able to work within deadlines
- Can be flexible towards hours to suit operational learning needs
32 hours per week, site-based, flexible days.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Learning and Culture Executive in Hook employer: Elite Hotels
Join our vibrant team at the Forest Spa, where we prioritise employee growth and development through comprehensive training opportunities in luxury treatments. Our supportive work culture fosters a passion for exceptional customer service, ensuring that every therapist can thrive while creating memorable experiences for our guests. Located in a serene environment, we offer a unique chance to enhance your skills and enjoy a fulfilling career in beauty therapy.
