At a Glance
- Tasks: Welcome guests and ensure they have a fantastic experience at our 4-star hotel.
- Company: Join a prestigious hotel known for its exceptional hospitality.
- Benefits: Flexible hours, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Meet new people daily and create memorable experiences in a beautiful setting.
- Qualifications: Excellent customer service skills and a passion for hospitality.
The predicted salary is between 27900 - 34100 £ per year.
Do you enjoy meeting new people and making guests feel welcome?
We are looking for a Do you enjoy meeting new people and making guests feel welcome.
We are looking for a friendly and professional Hotel Concierge to join our team.
The role is to ensure that guests receive the warmest welcome and feel well looked after from arrival to departure, while experiencing the traditional hospitality of our 4-star country house hotel.
Excellent customer service skills, a positive attitude, and a genuine passion for hospitality are essential.
This role is 35 hours, on a 5 out of 7 day rota, including evenings and weekends.
Key Responsibilities
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
- To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
- To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.
- Health & Safety
- To comply with the hotel’s Health and Safety Regulations, Fire precautions and Evacuation procedures.
- Lift luggage in accordance with Manual Handling procedures.
Report any hazards to the Duty Manager.
- To ensure the front of the hotel is free from hazards
This is not an exhaustive list of responsibilities and therefore on occasions you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
Concierge/Hall Porter in Hook employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Hall Porter in Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels
Don't be shy about reaching out to Elite Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge/Hall Porter in Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
