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For Companies At a Glance
- Tasks: Be the friendly face for guests, ensuring their expectations are met with a smile.
- Company: The Grand Hotel in Eastbourne, known for its warm and professional team.
- Benefits: Live-in accommodation, flexible hours, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Opportunity to develop your hospitality career in a beautiful location.
The predicted salary is between 30000 - 42000 £ per year.
The Grand Hotel in Eastbourne are recruiting for a
Guest Relations Manager – Full Time
to join our friendly team
Live in accommodation available
Overview
To act as front-line person between our Guests and Front Desk for all guests\’ expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations. The role does require to carry out Duty Management shifts.
Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.
Key Responsibilities
- A background in dealing with customer service.
- Has a proactive interest in genuine hospitality, be confident, discreet and positive.
- Act as the liaison between Concierge and Reception, ensuring smooth running of guests\’ expectations.
- Good command of English, be an excellent communicator
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
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Guest Relations Manager employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Grand Hotel or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine passion for guest relations shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working weekends and evenings, make sure to express your willingness to work varied hours. This shows you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The Grand Hotel!
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Guest Relations Manager role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elite Hotels
✨Know Your Guests
Before the interview, research The Grand Hotel and understand their guest demographics. Familiarise yourself with their services and any recent reviews. This will help you demonstrate your proactive interest in genuine hospitality during the interview.
✨Showcase Your Communication Skills
As a Guest Relations Manager, excellent communication is key. Prepare examples of how you've effectively communicated with guests or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully handled guest complaints or challenges. Be ready to discuss your thought process and the steps you took to resolve the situation, showcasing your attention to detail and organisational skills.
✨Flexibility is Key
Since the role requires working weekends and evenings, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've had to be flexible in your work schedule, showing that you're ready for the demands of the job.
