Elite Hotels is seeking a Reception Manager to oversee the day-to-day running of the hotel reception and ensure guest service excellence in line with AA 4 Red Star standards and internal satisfaction metrics.
You will be the main point of contact for guests, tasked with delivering warm, proactive service, managing a front office team, and driving training and development to exceed expectations. This is a full-time role with weekend and evening shifts.
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Head of Front Desk & Guest Experience in Forest Row employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
