At a Glance
- Tasks: Provide top-notch service in a vibrant hospitality environment and create memorable experiences for guests.
- Company: Join the award-winning Ashdown Park Hotel & Country Club, set in stunning grounds.
- Benefits: Enjoy competitive pay, career development, free meals, and discounts on stays and spa treatments.
- Other info: Flexible hours, training provided, and opportunities for career advancement await you!
- Why this job: Be part of a passionate team and grow your skills in the exciting world of hospitality.
- Qualifications: Friendly attitude, reliability, and a willingness to learn; previous experience is a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are seeking friendly, enthusiastic and flexible Food and Beverage (F&B) Assistants with a passion for hospitality to join our team. As a F&B Assistant you will help ensure that our customers across our catering operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. Dependent on business needs, the role could also take you to any of the Hotel's food and beverage operations with the appropriate training provided.
Key Responsibilities:
- To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
- To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
- To ensure meeting rooms, functions, lounge and restaurants are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
- Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences.
- Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
- Follow all food hygiene and safety protocols at all times.
Full training will be given in the standards that the hotel requires.
Key Attributes:
- Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
- Must be of smart appearance, with care taken over personal presentation and of work wear.
- Previous experience in food and beverage service is preferred, however full training will be given.
- What is required is flexibility, reliability and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
- Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- Must be reliable once committed to work an offered shift and able to work flexible hours, including early mornings, evenings and weekends as required.
- Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
- A reasonable level of fitness in order to work an 8 hour shift in a physically active role.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits:
- Generous share of the monthly Service Charge (which is dependant upon overall sales performance).
- Career development with accredited training providers.
- Employee Assistance Programme - Hospitality Action.
- Meals provided by our talented kitchen team.
- Free parking and uniform laundering services.
- Generous 'Refer a Friend' bounty incentive.
- Great recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels subject to availability.
- Discounts available for spa treatments and for food and beverage subject to availability.
- Uniform provided.
- Smart Pension Scheme for eligible workers which is linked to Smart Rewards giving employees free, unlimited access to over 1200 discounts.
- Access to Stream, which helps you keep track of your earnings in real-time; gives you access to the wages you have earned, helps you to save wages and gives you access to a financial health score checker.
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
Food & Beverage Assistant - Casual Work Opportunity in Forest Row employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant - Casual Work Opportunity in Forest Row
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Elite Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food & Beverage Assistant - Casual Work Opportunity in Forest Row
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Elite Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Elite Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Elite Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Elite Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Elite Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
