At a Glance
- Tasks: Lead a team to deliver unforgettable guest experiences and ensure smooth hotel operations.
- Company: Join the prestigious Ashdown Park Hotel & Country Club, known for excellence.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Own transport required due to rural location.
- Why this job: Be part of a dynamic team making a real difference in hospitality.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
Ashdown Park Hotel & Country Club are searching for a dynamic Assistant Manager (with Duty Manager Responsibility) who is passionate about delivering distinctly memorable experiences to our guests. Reporting to the Deputy General Manager, you will be instrumental in enhancing the guest experience at all levels at one of Elite Hotel’s four red star hotels whilst also assisting in sales and profitability in all areas of the business. The working day will also encompass being Duty Manager where you will be required to ensure all departments are running correctly and in line with staffing budgets, as well as assisting with service at peak times of the day.
Key Responsibilities:
- Strive to consistently deliver exceptional guest service and exceed client expectations.
- Represent the hotel and Elite group with utmost professionalism.
- Carry out Duty Management shifts.
- Assist the DGM with the hotel’s Health, Fire & Food Safety.
Key Attributes:
- Proven experience of supervising a successful team in a similar customer facing environment.
- ‘Can do’ attitude and be prepared to step in to help in any situation where it is required.
- Sales oriented with a proven track record, preferably within a similar environment.
- Enthusiastic and positive, helping to engage the team by reinforcing the goals of the hotel and Elite group.
- Ideally you will have worked in an environment that operates within clear frameworks/Standard Operating Procedures, and/or a set of brand standards.
- Organised and effective at prioritising and multi-tasking.
- Quick thinking, with the ability to problem solve and take action to resolve problems.
- Confident at building effective relationships with employees at all levels.
- Able to deliver both positive and constructive feedback to members of the team.
- A knowledge of Hotel Health, Fire and Food Safety will be advantageous.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport.
Duty Manager in Forest Row employer: Elite Hotels
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StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Forest Row
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels
Don't be shy about reaching out to Elite Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Forest Row
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
