Concierge/Hall Porter in Forest Row

Forest Row Full-Time No working from home possible

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Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.

Key Responsibilities:

To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage
To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel
To respond promptly and professionally with a wide range of issues and liaise with Head of Department

Hall Porter Key Attributes

Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues
Friendly, courteous and helpful with excellent communication skills
Hands on approach to work, always being productive and looking to improve
Possess a positive 'can do' attitude with a desire to learn
Well groomed and able to maintain smart appearance
Able to deal with a wide range of issues, maintaining your own calm demeanour at all times
Be fit and capable given the physical demands of the role
Able to work on your own initiative as required
IT literate
A full driving license is required

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location, you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.