Food & Beverage Services Manager- Conference & Banqueting Manager

An opportunity has arisen for a Food & Beverage Services Manager– Conference & Banqueting Manager at Ashdown Park Hotel & Country Club in the heart of Sussex. This is an opportunity to lead a dedicated professional team within food and beverage at this award winning hotel and be part of the senior leadership team. Training is second to none, with Investor in People accreditation and a training and personal development department to support you and the team. This role is the strategic business leader responsible for all Conference and banqueting operations, with additional responsibilities for overseeing all Food & Beverage services throughout the Hotel operation. To ensure all Food & Beverage outlets are profitable through effective revenue generation, cost control and positive Guest satisfaction. Ensure the smooth and efficient running of Conference and Banqueting events to deliver a superlative Guest experience through forward planning and operational organisation. Oversee all Food & Beverage Services throughout the hotel operation to ensure consistency of operating standards, multi-skilling of service personnel and cross-department integration Liaise with and assist Event Organisers Create an engaging environment for the Food & Beverage Service team by motivating them through recognition, reward, training and development, with a strong focus on retention. Ensure the Conference & Banqueting team are highly trained, certified and equipped to effectively carry out their responsibilities. Provide mentoring, coaching and regular feedback to manage conflict and improve performance. Standard of personal presentation to be beyond reproach at all times including the wearing of designated uniform. Act as a Sales ambassador and lead by example in promoting a positive Sales culture and Guest experience throughout the business that in turn maximises the average spend per customer. Develop and implement strategies to enhance Guest satisfaction and loyalty. Monitor the Conference & Banqueting division’s performance and service standards by analysing Guest feedback and initiate corrective action as needed. Address Guest concerns promptly and with empathy, solicit feedback and build relationships to continually improve Guest satisfaction. As and when required by the General Manager or their designated Deputy, carry out the role of Host/Duty Manager in accordance with the standards laid down by the Hotel Financial Management & Business Development Take ownership for controlling operating expenses ensuring budgets, financial targets and objectives are met. Possess comprehensive knowledge of budgeted requirements for the Conference and Banqueting division and adhere to achieving these with a pro-active approach to labour and cost control. In conjunction with the General Manager, the Deputy General Manager and Finance Manager, monitor the division’s financial performance and initiate corrective action as needed. Collaborate with all Food & Beverage departments to identify and maximise sales opportunities that enhance overall revenues for the hotel. Ensure the security of all credit and financial transactions across Conference & Banqueting, continually reviewing and adjusting procedures as necessary. We are able to offer a certificate of sponsorship for those applicants who are outside of the UK or wish to transfer their certificate from their current employer. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.