At a Glance
- Tasks: Deliver exceptional service in a vibrant hospitality environment, ensuring memorable guest experiences.
- Company: Join the award-winning Ashdown Park Hotel & Country Club, set in stunning grounds.
- Benefits: Enjoy competitive pay, career development, free meals, and discounts on stays and spa treatments.
- Other info: Opportunities for career advancement and training in a supportive environment.
- Why this job: Be part of a passionate team and grow your skills in the exciting world of hospitality.
- Qualifications: A friendly personality, flexibility, and a willingness to learn are essential; experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking friendly, enthusiastic and flexible Food and Beverage (F&B) Assistants with a passion for hospitality to join our team.
As a F&B Assistant you will help ensure that our customers across our catering operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible.
Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service.
Dependent on business needs, you may specialise or the role could also take you to any of the Hotel's food and beverage operations with the appropriate training provided.
Key Responsibilities
- To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
- To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
- To ensure meeting rooms, functions, lounge and restaurants are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
- Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences.
Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
- Follow all food hygiene and safety protocols at all times.
Full training will be given in the standards that the hotel requires.
- Key Attributes
- Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
- Must have a smart appearance, with care taken over personal presentation and of work wear.
- Previous experience in food and beverage service is preferred, however full training will be given.
What is required is flexibility, reliability and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
- Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
- Excellent time management and organisational skills, with the ability to prioritise tasks effectively.
- Must be reliable once committed to work an offered shift and able to work flexible hours, including early mornings, evenings and weekends as required.
- Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
- A reasonable level of fitness in order to work an 8 hour shift in a physically active role
If you feel that you can rise to this challenge, then please submit your application as soon as possible.
We reserve the right to close the role early if sufficient applications are received.
About Ashdown Park Hotel & Country Club
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest.
With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club
As an accredited Investor in People, we are dedicated to the development of our staff.
Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown.
We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer
- Generous share of the monthly Service Charge (which is dependant upon overall sales performance)*
- Career development with accredited training providers
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- Free parking and uniform laundering services
- Generous 'Refer a Friend' bounty incentive
- Great recognition awards for exceptional customer service
- Reduced price stays in all of our hotels subject to availability
- Discounts available for spa treatments and for food and beverage subject to availability
- Uniform provided
- Smart Pension Scheme for eligible workers which is linked to Smart Rewards giving employees free, unlimited access to over 1200 discounts
- Access to Stream, which helps you keep track of your earnings in real-time; gives you access to the wages you have earned, helps you to save wages and gives you access to a financial health score checker.
• For full details of the benefits on offer please check our website
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Food & Beverage Assistant employer: Elite Hotels
Join our vibrant team at the Forest Spa, where we prioritise employee growth and development through comprehensive training opportunities in luxury treatments. Our supportive work culture fosters a passion for exceptional customer service, ensuring that every therapist can thrive while creating memorable experiences for our guests. Located in a serene environment, we offer a unique chance to enhance your skills and enjoy a fulfilling career in beauty therapy.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels
Don't be shy about reaching out to Elite Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
