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- Tasks: Provide first-class service to guests, ensuring smooth check-in/out and handling enquiries efficiently.
- Company: Join the prestigious Grand Hotel, known for its excellence and warm hospitality.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work environment with great career growth.
- Other info: Dynamic team atmosphere with opportunities to learn and grow in the hospitality industry.
- Why this job: Be the face of our hotel and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibility is key due to working early or late shifts, weekends and bank holidays.
Key Responsibilities:
- To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
- Receive payment of guests’ accounts and operate the PDQ machines.
- To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
- To act as cashier for the guests and other departments, including exchanging foreign currency.
- To be part of a warm caring, professional Receptionist Team.
- To promote the Hotel over the telephone and know the facilities available in order to sell.
- To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
- To act as a Sales Person, promoting the image of the Hotel at all times.
About us:
Affectionately known as “The White Palace”, The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page: https://www.careersatelitehotels.co.uk/why-work-elite.
We reserve the right to close any advertised post before the stated closing date once sufficient applications are received. We recommend that you apply as soon as possible.
*service charge is dependent on sales performance and not guaranteed.
Receptionist in Eastbourne employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Eastbourne
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities and services offered at The Grand Hotel. This way, when you chat with guests, you can confidently promote what makes us special.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling enquiries, being articulate and warm will leave a lasting impression on guests. Remember, you’re the face of the hotel!
✨Tip Number 3
Flexibility is key! Be ready to adapt to different shifts and busy periods. Show that you can handle the hustle and bustle of a hotel environment, and we’ll see how well you fit into our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. So, get your application in early!
We think you need these skills to ace Receptionist in Eastbourne
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that first-class service vibe to our Front of House Team!
Be Detail-Oriented: Since attention to detail is key for this role, don’t forget to mention specific examples where you've demonstrated this skill. Whether it’s managing bookings or handling payments, we love seeing how you’ve nailed the little things.
Flexibility is Key: Make sure to mention your availability and willingness to work various shifts, including weekends and bank holidays. We appreciate candidates who are ready to jump in whenever needed!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and get to know you better. Plus, you’ll find all the info about our benefits there too!
How to prepare for a job interview at Elite Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Grand Hotel and its offerings. Familiarise yourself with their services, facilities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their reputation for excellence.
✨Showcase Your Communication Skills
As a receptionist, communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've handled customer enquiries or resolved issues in the past. This will demonstrate your ability to provide first-class service.
✨Emphasise Flexibility and Teamwork
Highlight your willingness to work various shifts, including weekends and bank holidays. Share experiences where you've successfully worked as part of a team, especially in high-pressure situations. This will reassure them that you're ready to fit into their warm and professional Receptionist Team.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows respect for the role and the hotel’s standards. A polished appearance will help convey that you understand the importance of maintaining a professional image.