At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a luxury hotel.
- Company: Join The Grand Hotel, one of the UK's most prestigious luxury hotels.
- Benefits: Competitive salary, career progression, and the chance to work in a vibrant environment.
- Other info: Dynamic role with opportunities for training and development.
- Why this job: Make a significant impact in hospitality while developing your leadership skills.
- Qualifications: Experience in front office management and a passion for guest service.
Front Office Manager
Are you an experienced Front Office professional with a passion for delivering exceptional guest experiences? Do you thrive in a luxury hospitality environment where service excellence, leadership, and commercial awareness go hand in hand?
We are seeking an outstanding Front Office Manager to lead our Reception, Concierge and Night teams at The Grand Hotel, delivering seamless five-star service while driving operational excellence and revenue performance.
About the Role
As a key member of the hotel's management team, you will oversee all Front Office operations, ensuring guests receive a warm, professional and memorable experience from arrival through to departure. You will provide inspiring leadership to your teams, champion service standards, and work collaboratively with departments across the hotel to maximise guest satisfaction and commercial performance.
This role offers an exciting opportunity for an ambitious hospitality leader to make a significant impact within one of the UK's most prestigious luxury hotels. Hours are 40 per week, working five days out of seven. This will include some weekends, bank holidays and shift patterns. The role requires to conduct Duty Management shifts.
Key Responsibilities
- Lead, motivate and develop the Reception, Concierge and Night teams.
- Ensure the highest standards of guest service are consistently delivered.
- Manage Front Office operations to deliver a seamless guest journey.
- Drive room revenue performance through effective room inventory management and upselling initiatives.
- Monitor departmental costs and maintain strong financial controls.
- Oversee guest billing, cashiering controls and night audit processes.
- Support yield management and business planning activities.
- Maintain compliance with health and safety and fire safety requirements.
- Foster a culture of training, development and career progression within the department.
- Collaborate closely with Housekeeping, Reservations, Sales and other operational departments
What We're Looking For
- Previous experience as a Front Office Manager or Senior Front Office Leader in a quality hotel environment.
- Strong leadership and people management skills.
- A passion for delivering exceptional guest experiences.
- Excellent communication and organisational abilities.
- Commercial awareness and experience managing departmental budgets and revenues.
- Experience using Opera PMS or similar hotel management systems.
- A proactive, hands‑on management style with excellent problem‑solving skills.
- Knowledge of hospitality health and safety requirements and employment best practices.
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Front Office Manager in Eastbourne employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Eastbourne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elite Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elite Hotels
Don't be shy about reaching out to Elite Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Eastbourne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elite Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elite Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
