The Grand Hotel in Eastbourne are recruiting for a
Duty Manager - Full Time
to join our friendly team
Live in accommodation available
Overview:
To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel. Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.
Key Responsibilities
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Represent the hotel and Elite group with utmost professionalism
- Ensure health & safety, fire and security procedures are adhered to at all times
- Act as the senior manager on duty, overseeing hotel operations across all departments
- Conduct shift briefings and ensure effective inter-departmental communication
- To be fully conversant with business demands, supporting departments during peak demand periods
- Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
- Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times
Person Specification
- Previous experience within hospitality
- Good verbal and written communication skills
- Ability to handle guest complaints and solve issues professionaly
- Good understanding of Health & Safety procedures and responsibilities
- Able to work with both colleagues and independently
- Willingness to be hands on and support all departments when required
- Attention to details
Duty Manager in Eastbourne employer: Elite Hotels
Elite Hotels is an exceptional employer, offering a unique opportunity to work in the stunning surroundings of Ashdown Forest while leading a dedicated team in maintaining our expansive estate. With a strong focus on employee development and a collaborative work culture, we encourage our staff to engage in various hotel activities and special events, ensuring a fulfilling and rewarding experience. Our commitment to high standards and guest satisfaction makes us a desirable workplace for those seeking meaningful employment in hospitality.
