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- Tasks: Deliver top-notch service and set up meeting rooms for events.
- Company: Join Elite Hotels, known for exceptional hospitality and guest experiences.
- Benefits: Enjoy training opportunities, career development, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values service excellence and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for students looking for flexible hours and hands-on experience in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Conference and Banqueting Assistant – Hook, Hampshire
To ensure the highest standards of service and customer care are maintained. In all aspects of the Conference and Banqueting Department.
Key responsibilities
- To ensure all guests receive the highest level of service at all times and receive a willing, courteous service, always promoting the hotel and its image.
- To ensure all meeting rooms and functions are set up as per the function list and before the times stated. All rooms to be set to the highest standards.
- To ensure all coffee and tea breaks are served promptly at the agreed-upon times.
- To present and serve food and beverages to the highest standards.
- To have a good knowledge of daily menus and available beverages
- To be knowledgeable about all hotel facilities and inform and sell them when asked by customers.
Hospitality & Service
- To provide the highest quality of guest service standards with the aim of exceeding expectations at all times
- To be an exceptional ambassador for the Elite Group
Business Development
- To ensure you are aware of the hotel facilities and inform and sell them when asked by guests, thereby actively upselling.
- To take part in all training opportunities made available to you in order to maximise any opportunities for up-selling and improving the business success of your department.
Communication, Planning & Organisation
- To report any defective equipment or general fault to the Conference and Banqueting Manager, Deputy or Supervisor
- To assist with, prioritise, and be proactive in reducing breakages in glassware and other equipment, and in minimising the need for disposable goods.
Elite Hotels are committed to Investors in People and, as such, will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
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Conference and Banqueting Assistant - Hook, Hampshire employer: Elite Hotels
Contact Detail:
Elite Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Assistant - Hook, Hampshire
✨Tip Number 1
Familiarise yourself with the hotel and its facilities before your interview. Knowing the ins and outs of what the hotel offers will help you answer questions confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will prepare you for handling various guest situations and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Research common upselling techniques used in the hospitality industry. Being able to discuss these strategies during your interview will highlight your proactive approach to enhancing guest experiences and boosting business.
✨Tip Number 4
Showcase your organisational skills by preparing a mock setup of a conference room. This hands-on demonstration can impress interviewers and illustrate your ability to meet high standards in a practical way.
We think you need these skills to ace Conference and Banqueting Assistant - Hook, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Conference and Banqueting Assistant position. Tailor your application to highlight relevant experiences that demonstrate your ability to meet these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any specific achievements related to guest service, upselling, or event management that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a perfect fit for the position. Be sure to include examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Elite Hotels
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing exceptional service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to remain courteous and professional under pressure.
✨Demonstrate Your Knowledge of Hospitality
Familiarise yourself with the hotel’s facilities and services before the interview. Being able to discuss these confidently will show your enthusiasm for the role and your readiness to promote the hotel effectively.
✨Prepare for Practical Scenarios
Expect questions or scenarios related to setting up meeting rooms and serving food and beverages. Think about how you would handle these tasks efficiently while maintaining high standards of service.
✨Emphasise Teamwork and Communication
This role requires excellent communication and teamwork skills. Be ready to discuss how you’ve worked collaboratively in past positions and how you plan to contribute positively to the team dynamic.
