Assistant Manager - Forest Row, East Sussex

Ashdown Park Hotel & Country Club are searching for a dynamic Assistant Manager (with Duty Manager Responsibility) who is passionate about delivering distinctly memorable experiences to our guests.

Reporting to the Deputy General Manager, you will be instrumental in enhancing the guest experience at all levels at one of Elite Hotel’s four red star hotels whilst also assisting in sales and profitability in all areas of the business. The working day will also encompass being Duty Manager where you will be required to ensure all departments are running correctly and in line with staffing budgets, as well as assisting with service at peak times of the day.

Key Responsibilities:

• Strive to consistently deliver exceptional guest service and exceed client expectations.
• Represent the hotel and Elite group with utmost professionalism.
• Carry out Duty Management shifts.
• Assist the DGM with the hotel’s Health, Fire & Food Safety.

Key Attributes:

• Proven experience of supervising a successful team in a similar customer facing environment.
• ‘Can do’ attitude and be prepared to step in to help in any situation where it is required.
• Sales oriented with a proven track record, preferably within a similar environment.
• Enthusiastic and positive, helping to engage the team by reinforcing the goals of the hotel and Elite group.
• Ideally you will have worked in an environment that operates within clear frameworks/ Standard Operating Procedures, and/or a set of brand standards.
• Organised and effective at prioritising and multi-tasking.
• Quick thinking, with the ability to problem solve and take action to resolve problems.
• Confident at building effective relationships with employees at all levels.
• Able to deliver both positive and constructive feedback to members of the team.
• A knowledge of Hotel Health, Fire and Food Safety will be advantageous.

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits:

• Generous share of the monthly Service Charge (*which is dependant upon overall sales performance).
• Career development with accredited training providers.
• Enhanced holiday programme & reward scheme for long service.
• Employee Assistance Programme - Hospitality Action.
• Meals provided by our talented kitchen team.
• We have plenty of free parking.
• Generous 'Refer a Friend' bounty incentive.
• We also have amazing recognition awards for exceptional customer service.
• Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period).
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period).
• Uniform provided.
• Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts.
• Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.