At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/check-out experience.
- Company: Join an elite hotel known for its exceptional service and vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth in hospitality.
- Other info: No prior experience needed; just bring your enthusiasm and attention to detail!
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 988 - 1219 £ per month.
To be the first point of contact for all guests, in person and on the telephone at the heart of the hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check‑in/check‑out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Key Responsibilities:
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards are to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Receptionist employer: Elite Hotels (Rotherwick) Ltd.
The Grand Hotel in Eastbourne is an exceptional employer, offering a supportive and dynamic work environment for those passionate about hospitality. With live-in accommodation available, employees enjoy a strong sense of community while benefiting from opportunities for personal and professional growth within a prestigious hotel setting. The culture prioritises teamwork and guest satisfaction, making it a rewarding place to develop your career in the hospitality industry.
Contact Details:
Elite Hotels (Rotherwick) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or face-to-face, being clear and friendly is key. Role-play with a friend or family member to boost your confidence before those interviews.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate that you understand the importance of maintaining high standards in guest service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Receptionist role. Highlight any relevant experience or skills that align with providing outstanding service. We love seeing how you connect your background to what we value at Elite Hotels!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that makes it easy for us to see your strengths. Avoid fluff and focus on what makes you a great fit for our Front of House Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Elite Hotels (Rotherwick) Ltd.
✨Know Your Customer Service Basics
Before the interview, brush up on what outstanding customer service looks like. Think about examples from your past experiences where you went above and beyond for a guest or customer. This will show that you understand the importance of first-class service, which is crucial for a Receptionist role.
✨Familiarise Yourself with Hotel Operations
Even if you haven't worked in a hotel before, do some research on how hotel reception desks operate. Understanding check-in/check-out processes and common guest enquiries will help you answer questions confidently and demonstrate your eagerness to learn.
✨Practice Your Communication Skills
As a Receptionist, you'll need to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and tone. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your skills.
✨Show Your Attention to Detail
During the interview, highlight instances where your attention to detail made a difference. Whether it was catching an error in a document or ensuring a customer's needs were met, showcasing this skill will align perfectly with the expectations of maintaining high standards at Elite Hotels.
